Wine Store Manager - Regina, Canada - Willow Park Wines & Spirits
Description
**Retail Store Manager- Regina**This position reports to the Retail Regional Manager for the successful delivery of the role.
ESSENTIAL FUNCTIONS
- Providing excellent customer service and assist customers with complaints to find a satisfactory resolution.
- Coordinate scheduling for all staff. Able to use hourly reports or other historical data to forecast scheduling needs while keeping within budget. (approx staff members)
- Daily communication with key staff in multiple departments on daily expectations or tasks
- Working with HR in the hiring and onboarding of all new staff members
- Training, mentoring, delegating and reviewing both new hires and existing staff members
- Enforcing staff policies and procedures and disciplining when necessary.
- Updating HR on staff events and seeking guidance or advice if unsure
- Completing hour approval, time off requests and documenting staff events in our HRIS system Rise
- Overseeing execution with all in store events and delegating as necessary (approx. 32 in a calendar year)
- Able to open and close the store as needed
- Ensure that we are compliant with all applicable SLGA regulations as needed
- Overseeing overall functions of inventory of the store including transfers, customer orders, counts and ensuring properly marked displays and communicating any issues with pricing to the appropriate channels.
- Responding to alarm calls, and communicating any issues with theft, shoplifting and building issues
- Making sure equipment is in working order and keeping up with supply orders if needed.
- Other duties as required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Working knowledge and understanding of Epicor
- WSET
- Proven leader and mentor
- MS Excel, MS Word, and HRIS experience.
- Proven problemsolving abilities and analytical skills.
- Effective organizational and interpersonal skills.
- Strong attention to detail and followthrough skills.
Salary:
$45,000.00-$65,000.00 per year
Benefits:
- Onsite parking
- RRSP match
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Experience:
Beverage Industry: 1 year (preferred)
- Retail management: 5 years (preferred)
Ability to Commute:
- Regina, SK S4W 0B7 (required)
Ability to Relocate:
- Regina, SK S4W 0B7: Relocate before starting work (required)
Work Location:
In person
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