Residential Concierge - Concord, Canada - SmartCentres

SmartCentres

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Concierge

Reports To:
Property Manager

Department:
Residential Operations

Position Summary

This position will be located within the Vaughan Metropolitan Centre at SmartLiving's newest development, _The Millway._ This 460+ rental apartment community will feature rental suites that accommodate different lifestyles and budgets, host resort-quality amenities, and offer an elevated service experience through technology and lifestyle programming.

Responsibilities:

Responsible for greeting and welcoming guests
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
Understand residents' needs and provide them with personalized solutions by suggesting activities and facilities available on site and in the local area
Acquire extensive knowledge of the premises in addition to nearby venues and businesses to make the most suitable recommendations
Arrange events, excursions, transportation etc. upon request from residents
Answer the phone and make reservations for building facilities
Assist for onsite events and amenity bookings
Promote PenguinPickUp services
Communicate with housekeeping and maintenance departments
Manage mail, luggage, deliveries, and messages for residents
Develop and expand a network of contacts within the community
Arrange secretarial and other office services
Ensure orderliness and safety guidelines around the lobby and front door areas
Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience
Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and prospective) and follow up accordingly
Other duties as assigned

Required Skills/Experience:

Must possess a professional presentation
Outstanding guest services skills and sophisticated verbal and written communication skills
Strong interpersonal and problemsolving abilities
Highly responsible and reliable
Ability to work well under pressure in a fastpaced environment
Ability to work with a diverse group of people and interests while being culturally aware
High degree of initiative, agility, creativity, and flexibility
High degree of diplomacy, integrity, discretion, and confidentiality

Academic/Professional Requirements:

2+ years of concierge experience at a highvolume property
Intermediate knowledge of MS Office (Word, Excel, and PowerPoint) and Yardi is considered an asset
Completion of hospitality degree or diploma is considered an asset

Values
The Concierge must be
_client focused_, advocate and communicate a positive image of the company, both internally and externally.

The Concierge shall take
_accountability_ for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust's interests.

The Concierge shall demonstrate
_entrepreneurialism_ and behave like an "owner" in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results.

The Concierge is expected to be a
_team player_ and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation._

Job Types:
Full-time, Permanent

Benefits: