Technology Support Technician - Toronto, Canada - Picton Mahoney Asset Management

Picton Mahoney Asset Management

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Company

Picton Mahoney Asset Management ("PMAM") was founded in 2004 to provide unique investment solutions to institutional, retail and high net worth investors in Canada and around the world.

We are proud to say that we are 100% employee-owned and manage approximately $10 billion in sub-advisory, pension plan and hedge fund assets on behalf of our clients.

We are honoured to make the ranks as one of Canada's Top-8 Employers as recognized through Great Place to Work in 2020 and 2021, Canada's 2020 and 2021 Best Workplaces in Financial Services & Insurance, 2021 Best Workplaces for Women, 2021 Best Workplaces for Inclusion, and 2020 and 2021 Best Workplace in Ontario.

The core values at Picton Mahoney guide the employee experience and contribute to the culture which fosters strong, transparent relationships.

Why Work at Picton Mahoney
?

Picton Mahoney Asset Management is a place where employees can be proud of building a rewarding career that offers growth and the opportunity to evolve within a supportive culture that focuses on professional development.

Over the past 15 years, we have learned from feedback and have developed strategies and programs that enhance employee engagement and improve the employee experience.

As our values state:
_We work together; fully engaged and aligned. We support each other, and our actions contribute to the strategic goals of our firm.

We are highly focused on continuous improvement while driving positive change and stronger results across our team and the firm.

We believe in _integrity and always "doing the right thing" for our clients, colleagues and the firm. We are committed to performance, excellence and winning.

At Picton Mahoney, "stepping up" is an action, not a thought, which results in the development and implementation of those ideas.

We accept full responsibility for personal performance and results.

We believe in being open when providing and receiving feedback, because it makes us better at what we do best.

_

The Opportunity

Picton Mahoney Asset Management ("Picton Mahoney") is currently searching for an energetic and results-oriented individual to join the firm's technology team as an Intermediate Technology Support Technician reporting to the Head of Technology.

The successful incumbent will play a vital role in supporting our growing infrastructure and providing care for our business users.

Responsibilities of the Role

Provide technical support to business users
Enhance, maintain and support workstations
Assist with network maintenance and support
Upgrade and deploy the latest infrastructure technologies
Work as part of a small, motivated and highly productive team
Produce technical documentation
Coordinate with our Managed Service Provider

The Qualifications and Experience Required

Bachelor's Degree in information technology, Computer Science, Business or a related field
One or more Windows certifications such as MD100 and MD10 3+ years of Windows 10 support experience
Experience with Microsoft Windows infrastructure environments such as Active Directory and Azure (Hybrid) infrastructure
Experience with Android and Apple devices
Highly motivated team player as well as a strong individual contributor
Excellent analytical and problem solving skills
Excellent written and oral communication skills
Previous financial services industry background beneficial

Competencies of a Successful Leader at Picton Mahoney
-
Results-Oriented: Does everything to be as productive as possible; keeps 100% focused on work; takes initiative to start and complete tasks.
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Collaboration: Relates well to all kinds of people, up, down and sideways, inside and outside the organization. Builds appropriate rapport; Builds constructive and effective relationships using diplomacy and tact; Can diffuse even high-tension situations comfortably.
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Critical Thinking: Able to objectively examine assumptions and beliefs; Makes decisions that impact problems at their cause rather than just the symptom; Uses a decision-making approach that is fair and accurate; Demonstrates insightful understanding of the organizational context and priorities; Foresees long-term implications of proposed positions.
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Customer Focus: Communicates in a positive manner, especially when handling complaints or conflict; efficiently obtains additional resources as needed to satisfy customer needs. Can refer internal or external people to the correct person in the organization
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Cultivates Innovation: Total understanding of the marketplace for products and services (what are the benefits to your customer and why do they buy your product); Is able to select from among many possible creative ideas for new products and services, those which would have the highest likelihood of success in the marketplace; Taking the raw idea and managing the transition to a successful product or process in the marketplace.
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