Client Care Specialist - Edmonton, Canada - Tailz

Tailz

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Resumes that include a detailed and personalized cover letter will be reviewed.

Kindly see the bottom of our job ad for more details on how to apply._

______________________________
Do you like dogs? Pawesome We like them too. A lot in fact.

But more importantly, we want to hire someone who will provide excellent care to our pups that our clients have come to love and expect about Tailz while also focusing on cleaning the facility.

So we really want to get to know you What specifically makes you amazing? What sort of work environment do you thrive in? What do you know about dogs? These are some of the things that we are looking for in adding a new Canine Coach to our Team of Dedicated Pet Professionals.

______________________________

At Tailz, we want a Team Member who is cheerful and outgoing, who also has a thirst for increasing their knowledge, and enjoys a fast-paced work environment.

Yep They strive to beat individual and team goals, and constantly want to keep themselves productive.

Essentially we are on the hunt for that elusive unicorn of a person to become a permanent member of our Team as a Canine Coach.

The position will be part-time.

Knowledge of store operations including retail merchandising, animal nutrition, positive dog training, and dog body language are all considered assets.

Those individuals who excel at keeping themselves movin' and a groovin' throughout the day, love learning about dogs and their body language and behaviour, and love to deliver a ridiculous level of customer-friendly service are exactly those elusive unicorns we want on our Team You will learn how to cover the Client Care and therefore you must thrive on selling and cross-promoting products/services.

______________________________

Our Focus At Tailz
We adore our clients Seriously we do. They are the best At Tailz we intentionally focus on creating a fun and exciting experience for our clients.

By understanding our client's needs, knowing their animals as well as they do and providing wicked customer service, we are able to work together to achieve our Team Goals in excellence.

Our Team Members are keen to increase their base knowledge and are always looking for ways to improve as to contribute to our Team's overall success.

As we want you to be safe in the work environment, New Team Members are required to complete an online course within their first month of employment learning all about dog behaviour and body language

An Overview of Canine Care Responsibilities

Provide great observational skills and utilize good judgment.
Monitoring the interactions of the dogs eyes on the dogs at all points
Redirecting dog behaviour and ensuring appropriate play
Understanding dog body language (completion of a course will be required within the first month)
Cleaning Cleaning Cleaning Yes, that includes mopping, sweeping, and scrubbing everything.
Cleaning up dog messes
Maintaining a high level of productivity.
Be proactive and take responsibility for your own actions and effects on the smooth operation of Tailz. The willingness to ask questions when they are unsure is key
Weekly Inventory of items
Performing Meet & Greets (once trained)

General Work Expectations

Handle the pressure of a fastpaced environment. Yes, we have peak times in the day
Communicates clearly and effectively. Following protocols and documentation is key.
Responsible and respectable with sensitive client information.
Must be able to work independently.
Loves to organize + clean.
Ensuring wonderful, fun, and positive customer experiences.

What It Means To Be A Tailz Team Member

Come ready to work with your A-Game on every shift. Leave your personal life behind.
Possess selfinitiative. Take responsibility to ensure things are done and ahead of time.
Be kind, friendly & outgoing
Be dependable and show up on time (up to 10 minutes before your scheduled shift is expected to start.)
Have a mature, hardworking attitude.
Be easygoing with a fun personality.

______________________________

Current Available Shifts: 2-5 shifts per week.

Hours of Operation: 6:30am-7:00pm (Mon-Fri) & 10:00am-6:00pm (Sat). Must be available to work all store hours, and on all days. Please note we are open every day of the year, therefore, you must be available to work outside of those hours if and when occasionally needed.

Get in gear to stay awhile and think outside of the box. If that sounds good to you then join our pack today

______________________________
We want to hire a unicorn and we hope it is you

How To Apply:

Attach your fetching RESUME and be sure to include a COVER LETTER.

It should contain at a minimum of these 4 things: