Learning & Development Manager, Housekeeping - Whistler, Canada - Fairmont Château Whistler

Fairmont Château Whistler

Verified Company

Whistler, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Your team and working environment:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada's premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler's largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

What is in it for you

One complimentary meal per shift in our staff cafeteria
Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

Job Description:

Learning & Development Manager, Housekeeping

Your leadership skills and the values you model will create an engaging work environment for all at Fairmont Chateau Whistler.

You will inspire colleagues within the Housekeeping department, to ensure exceptional guest experience, but also to grow their careers within the company.

What you will be doing:

Consistently offers professional, engaging and friendly service
Responsible for creating robust training programs for the Housekeeping department
Responsible for recruitment and onboarding of all Housekeeping colleagues
Work closely with the Learning & Development Manager, Talent & Culture Department on training initiatives
Maintain constant communication with the Department Head to understand their departmental priorities
Progressive evaluation of staff performance in collaboration with the Department Head
Establish and maintain constructive, supportive and professional colleague relationships
Maintain the adherence to Fairmont Hotel & Resorts brand standards in preparation for annual LQA and Forbes audits
Ensure all employees are trained to work safely
Other duties as assigned

Qualifications:

Your experience and skills include:

Previous leadership experience required
Housekeeping experience is an asset
Strong organization and communication skills necessary
Computer literacy in Property Manager, Excel, Word, Powerpoint required
University/College degree in a related discipline an asset
Demonstrated ability to lead in a cohesive and supportive team environment
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fastpaced environment
Ability to work cohesively with fellow colleagues as part of a team with mínimal supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical aspects include but are not limited to:

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS