Manager, Ms Dynamics Service Owner - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information
Job Requisition ID: 52581

Ministry:
Technology & Innovation

Location:
Remote across Alberta

Full or Part-Time:
Full Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Regular

Scope:
Open Competition

Closing Date:
March 8, 2024

Classification:
M41Z2 Management - Manager Zone 2

Salary:
$3,147.32 to $4,235.37 / Bi-Weekly ($82,145 - $110,543/ Annually)

The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans.

Whatever your position is here, you will be a part of something great. Join us

The Technology & Innovation Ministry uses a one-government approach to IMT governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual client needs.

The Business and Technology (BTO) branch creates, maintains, delivers and continually improves IT services consumed by clients.

BTO delivers varied IT services related to audit, development, infrastructure, integration, maintenance, operations, platforms, project delivery, quality, service design, service desk, telecommunications and more.

Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta's economic growth and diversification.

Role Responsibilities:

As the Manager, MS Dynamics Service, you will be responsible for MS Dynamics platform architecture and standards and supportability of all MS Dynamics solutions both on premise and cloud.

You will lead a team to develop the technical road map of new and improved services for MS Dynamics platform that will enable the delivery of services to the business.

This position is responsible for the leadership and management of staff and contracted resources working on development, maintenance and support of MS Dynamics leveraging industry best practices, delivery methodologies, processes and tools.

The goal is to achieve excellence in delivering MS Dynamics solutions to support new initiatives and on-going operations.

Responsibilities:

Some of your responsibilities in this position will include but are not limited to:

Manage the development of solutions so that deadlines are met and clients receive the quality of deliverables they expect on schedule.
Initiate and build an effective relationship with the clients in which they solicit and trust the team's advice on the use of technology in relation to performance of their business.

To be successful in this position you will demonstrate:

Ability to work effectively on a team as well as independently and handle high stress situations.
Ability to identify trends and make decisions.
Excellent negotiation and communication skills with political acumen.
Demonstrated presentation skills with a focus on being able to communicate diverse, complex technical scenarios to a wide audience.

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.

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Develop self and others:A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
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Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
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Develop Networks:Proactively building networks, connecting, and building trust in relationships with different stakeholders
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Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications:

Required:

University Degree in Computer Sciences, Information Technology, or a related field.
4 years of experience in MS Dynamics and the practical use and implementation of the technologies or use of similar technologies Experience in a management/leadership position leading high performing technical teams with critical 24x7 operation support

Equivalency:

Directly related education or experience considered on the basis of:
1 year of education for 1 year of experience; or 1 year of experience for 1 year of education

Assets:

ITIL Foundation certification.
Experience in managing budget and costs of the Contact Centre technical Services.
Experience in Contract Management.
Experience in process development, service design and change management.
Experience in formulating stakeholder assessments, and garner engagement and obtain buyin strategies through to execution.
Experience in leading large and complex initiatives and projects that