Administrative Associate - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411917BR

Administrative / Clerical / Support

Toronto, ON

June 15, 2023

Company Overview

Department Overview

TD Wealth Private Investment Advice is a premier full-service brokerage and wealth management business with an unwavering focus on becoming the leading, most respected Wealth Management Advisory business in Canada, fulfilling the comprehensive needs of mass affluent and high-net-worth clients with World-Class Advice and Legendary Client Experiences.

TD Wealth Private Investment Advice (PIA) is ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs.

We work one-on-one with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client's financial success over the long-term.

Job Description:

The Administrative Associate will provide quality and efficient administrative support on multiple assignments. This position will provide dedicated support to an Investment Advisor (IA) team.

The role will include, but is not limited to, the following accountabilities
:

Client - Service & Administration:
Support IA team with book of business maintenance and development:

Provide consistent and accurate administrative support to IA team
Efficiently prepare all account documentation for new and existing clients
Manage client account maintenance
Process ongoing client transactions
Support in documentation and preparation for client meetings
Be familiar and adhere to compliance requirements as outlined in PIA's policies and procedures. This includes all aspects of new and existing account documentation and marketing materials.
Deliver a legendary (gold standard) client experience
Be proactive in the role to improve team efficiency and organization

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Business Operations

Product & Process Knowledge

Primary contact for maintenance of up to date client files and the processing of account documentation/instructions:

Work with other departments to manage/process client requests for resolution in a timely manner
Respond to client enquiries promptly and accurately
Maintain complete client files and ensure documentation is in good order
Assist IA team with daily tracking of transaction summaries and client activity to identify/prevent any errors or omissions
Demonstrate knowledge of, and comply with, all compliance regulations, securities laws, risk & confidentiality requirements and the TD Codes of Conduct & Ethics

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Financial:

Maintain various tracking spreadsheets to promote team efficiency
Create reports for analysis of client accounts
Understand TDW PIA Product offerings and unique investment instructions

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Employee/Community:

Participate fully as a member of the team and contribute to a positive work environment
Active involvement in Branch meetings
Build and continue to develop skills and knowledge of the wealth industry
Establish and maintain a professional development career plan
Promote a positive image of TD Wealth and TDBG as "One TD" within the community
Support an inclusive and diverse workplace

Requirements:

Education/Accreditations:

Undergraduate Degree or Community College Diploma preferred
Canadian Securities Course would be considered an asset

**Other Qualifications/Skills/Experience: - Possess excellent communication skills both written and verbal

Proven ability to deliver a high level of client service
Detail oriented and highly organized
Ability to work in a fastpaced and dynamic environment.
Ability to work both independently and part of a team
Proficient use of firm software & MS Office Suite

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.