Helpdesk / Technical Support - Scarborough, Canada - Raise

Raise
Raise
Verified Company
Scarborough, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Our Banking client in
Scarborough, Ontario is looking to hire a
Helpdesk / Technical Support for a
12-months contract role with possibility of extension.



What you will be doing

  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower high complexity level.
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

What you will need to succeed

Must have Skills:


  • Fluent English/French
  • Mandatory (no exceptions) one spot


  • Fluent English/Spanish

  • Mandatory (no exceptions) one spot
  • 12 Years Customer Service Experience
  • 13 years of browser troubleshooting practices
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice-To-Have Skills:


  • Previous Help Desk or Contact Center experience.
  • Technical Help Desk Experience

Looking for Meaningful Work? We can help


If you're a technical professional, you know that it can be difficult to find fulfilling work that advances your career.

At the Ian Martin Group, we exist to connect professionals like you with meaningful work at industry-leading companies in your field.


And we walk the walk, too:

as a Certified B Corporation, we believe in using business as a force for good for people, our communities, and the environment.

**Ewemi
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