Technical Partner - Surrey, BC, Canada - Fraser Health

Description

The salary range for this position is CAD $37.Why Fraser Health?

Are you passionate about leveraging knowledge to drive organizational performance? If so, then we have an exciting opportunity for you to join Fraser Health as a Change and Engagement Lead

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Work directly with the OCM Leads, System Integrators, and Program Leads to develop strategies and plans to support the training, communication and engagement activities for impacted groups
Develop strategies for embedding change beyond implementation. Plan and execute engagement activities virtually and in person to support staff journey through transformation
Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership
Monitor KPIs throughout deployment and report to leadership regularly.

Support the OCM team through the coordination of the change agent network responsible for delivering key messages in Fraser Health offices, hospitals and care centers.

Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience.

Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines).

Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

The Client Partner, Information System and Knowledge Management is responsible for managing, coordinating, and providing expert guidance and technical leadership to support the business needs to the Fraser Health People Informatics Systems.

Provides project coordination services to ensure that system solutions and tools align with the organizational needs.

Consults with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advices to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.

# conducts business process analysis, system/work analysis, determines application code specifications and tests the performance of systems.
# Acts as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; Identify and uses/load data from other source information system to maintain the data integrity of the Employee Experience Information Systems. (Develop tracking systems, prepares reports and conducts post-implementation project reviews; assesses project results and internal methodologies and makes recommendations on improvements to operations; coordinates monitoring and reporting on key quality/performance indicators for the business area
# Works with vendors to provide on-going support, training and maintenance of the systems within Employee Experience; liaises with FH Information Management and vendors to resolve technical issues and monitors performance of the operation systems to ensure standards are followed and operational requirements are met.
# Coordinate teams from FH Information Management/vendor/supplier to resolve problems and to develop customized solutions consistent with user, department and operational needs.
# Establishes service contracts and create business cases with Information Management and vendors. Identifies, reviews and establishes time frames, work frames and costs of projects. Monitors and reviews test and go-live processes. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems education to super users from the business (technical documentation, user training material, information sessions and presentations).
# Participates in developing, implementing and reviewing of technical standards for acquiring and maintaining computer hardware, software and systems; Researches, evaluates and recommends new and emerging technology by maintaining knowledge of current trends and advancements in the field;

Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience.

Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.

Professional/Technical Capabilities:
Advanced knowledge of information management, business processes, technologies and applications.
Knowledge of all components of a technical architecture.
Demonstrated knowledge of the project management process and the systems development life cycle.
Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
Ability to operate related equipment including applicable software applications.