Service Coordinator - Surrey, Canada - Peterbilt Pacific Surrey

Peterbilt Pacific Surrey

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Peterbilt Pacific Inc. is currently seeking a full-time
Service Coordinator to join our
Surrey branch.

At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.

Every employee at Peterbilt Pacific is absolutely critical to our success.

Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits:

Extended Health & Dental Benefits
Premiums Paid by Employer
Employer Contribution Pension Plan
Growth Opportunities
Paid Training
Long term job security
Employee Assistance Program

Job Purpose Summary
The Service Coordinator is responsible for coordinating the workflow between Service Advisors, Foreperson and Back Counter Parts Technicians.

Key Responsibilities and Accountabilities

Contact customers for service appointment confirmation
Contact customers to make appointments after backordered parts have arrived
Contact customers after service appointment is made to advise them of overdue maintenance
Checks in asset arrivals in the yard and takes four corner photos
Works with Service Foreperson and Back Counter Parts Tech to create and send repair estimates
Works with Service Foreperson, Back Counter Parts Tech and Service Advisors to coordinate repairs after customer approval
When repairs are complete, ensure that technician stories are completed
When repairs are complete, ensure that warranty parts are tagged & saved, and photos are uploaded
Perform customer feedback surveys over the phone
Provide back up as Service Advisor during vacation and absences
Create service purchase orders and coordinate with external vendors
Other duties and projects as assigned

Education and Experience Requirements

Previous experience as an Administrative Assistant in a fastpaced environment
Grade 12 or GED required

Knowledge, Skills and Abilities

Ability to work in a fastpaced environment
Excellent customer service skills
Strong computer skills
Excellent written and verbal communication skills
Strong personal organizational skills as they relate to workload, time management and setting priorities
Effective problemsolving skills