Account Manager - Montréal, Canada - Lightspeed Commerce

Lightspeed Commerce

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hi there Thanks for stopping by
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an Account Manager to join our NuOrder team in North America.

Our clients need someone who is dedicated, full of enthusiasm and truly enjoys working with people. NuORDER by Lightspeed is looking for a dynamic and diligent individual to provide world-class service to our SMB customers.

What you'll be doing:

Drive Account Growth Outcomes:
Expand our revenue in existing accounts through upsell opportunities
Drive new business growth through greater advocacy and referenceability
Ownership and accountability and quota for renewals and expansion (upsell)
Excel in Retaining Customers:
Maintain a high retention rate and ensure ontime renewals
Lock customer contracts in for multiyear terms
Leverage customer data and behavior to assess the health of each renewal
Identify customer risk and opportunities; develop comprehensive strategies to combat and/or limit risk
Address escalated customer issues with speed and urgency, orchestrating resources across the company as appropriate
Utilize ChurnZero to understand customer health, risks and opportunities
Build Strong Executive Relationships:
Manage, foster and grow relationships at the executive level
Understand customers' landscape and business priorities, and articulate that back to NuORDER
Know the value customers are looking for NuORDER to deliver on, and how we are progressing towards those goals
Working Crossfunctionally:
Collaborate across functions
Onboarding, Support, Sales, Product to deliver seamless experiences for clients and drive business outcomes

What you need to bring:

Experience in Account Management or Customer Success experience in SaaS
Experience in wholesale, retail or ecommerce
Demonstrated track record of account management and renewals success, preferably working with customers in the SMB space
Demonstrated success in developing expansion opportunities within an existing set of customers
Strong communication skills, ability to articulate and sell a vision internally and externally

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day.

For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.

We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community.

The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.