Business Operations Unit Manager - Toronto, Canada - IFDS Group

IFDS Group

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry.

IFDS services over 240 financial organizations around the world, providing solutions to a wide range of global asset managers, wealth managers, banks, and insurance companies.

With employees and partners located throughout Canada, Europe, and Asia-Pacific, the IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion.

IFDS Canada, Ireland, and Luxembourg are 50/50 joint ventures between Boston-based State Street Corporation, one of the world's leading providers of financial services to institutional investors, and Connecticut-based SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

Imagine Yourself at IFDS:

Come experience a community like no other at International Financial Data Services (IFDS).

We offer work opportunities driven by a passion for creating market leading financial solutions, and a culture that nurtures collaboration, accountability, diversity & inclusion, and continuous learning.

We'll provide you with opportunities to develop your career.

From ongoing training and development programs to experiences working with our global financial services partners, you'll be able to realize your full potential.

Role Overview
The Unit manager's primary focus is to strive towards effective delivery commitments to our International and offshore clients.

The incumbent's main objectives will be to develop a positive client experience by understanding and responding to our clients' enquiries professionally, complete reporting, transaction processing and reconciliations accurately.

As the primary point of contact for our clients, the Unit Manager must provide exemplary customer service as well and recognize opportunities to proactively position IFDS' services to meet and exceed our clients' needs.

Responsibilities
Actively and effectively manages the day-to-day customer service delivery model for assigned clients by:

Focusing on building and fostering positive client relationships as related to our service level agreements
Liaise with client contact(s) and internal external teams in Europe and Asia to facilitate client service requirements
Execute all trade instructions from standard to complex (high dollar) transactions and able to process transactions via telephone.
Able to execute all steps of the processing lifecycle, comprising of all work types from medium to high complexity. high (high dollar transactions; simple and complex work types
Participates in special projects as assigned
Able to provide support on Settlement and Reconciliation
Able to manage multiple currency fund cut off' s and banking cut off' s
Able to execute work across multiple Fund Jurisdictions rules and regulations.
Ensure completion and delivery of client reporting as specified in the policies and procedure and in accordance with the established cutoffs and SLAs for each client
Manage and lead process improvements and Client Onboarding and conversions and other special projects.
Ability to travel
Acts as one of the first point of contact for all daily escalations and works closely with the team to resolve.
Familiarity with GDPR, FATCA,CRS and KYC
Able to prepare and work on client specific KPI's and SLA reporting
Able to attend and communicate on Oversight and Governance calls
Able to assist with Client Due Diligence meetings and provide support on preparing presentations.
Intermediate Knowledge of Excel.
Able to manage a large team and provide feedback to staff and hold monthly team meetings, monthly one on ones.

Actively manages Pricing, Cycle Processing and Reconciliation

Reconciles dividend transactions, distributions and payments in accordance to client specific procedures.
Interacts with Operations groups, State Street Bank and other custodian banks, as well as clients, broker/dealers to exchange information and resolve problems
Analyzes reports to capture exceptions; researches and resolves issues and open items
Executes and completes NAV and distribution rate upload or entry for the International clients within the predefined client cutoff/schedule
Run, monitor and accurately complete Cycle Processing for the International clients within the predefined client SLA and schedule
Intermediate Excel and Knowledge
Must be able to adapt to in handling multiple critical activities, special and unique processes. Participate and prepare audit activities

Minimum Qualifications

Critical Requirements