Business Analyst - Saint-Laurent, Canada - Soho Square Solutions

Soho Square Solutions
Soho Square Solutions
Verified Company
Saint-Laurent, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

Your mission:


Business Analysts are facilitators who bridge the gap between the business and technology, help inform decisions and deliver value by researching and understanding a business domain, eliciting & documenting needs, requirements & processes, defining & validating solutions, and supporting the implementation.


Your Role & Main Responsibilities
Be a contributor to the Product Strategy

  • Establish and develop relationships of trust with all stakeholders;
  • Research, analyze, document, and understand existing business processes underlying our current customer experiences;
  • Conduct research to identify, document, prioritize and present the pain points of the current processes;
  • Collaborate with data analysts to perform quantitative analyses to confirm identified issues and explore new business opportunities;
  • Collaborate in the definition of the criteria for product success, performance, effectiveness, and efficiency;
Participate in

  • Work closely with different areas of expertise (UX, SA, PO) to define the future state and prioritize needs
  • Define use cases, solution requirements (functional and nonfunctional) and associated business rules
  • Prepare and conduct useracceptance testing
  • Ensure the risk and impact of the proposed business requirements and solutions on the systems is identified and understood by stakeholders;
Be an active member of the Business Analysis Practice

  • Conduct benchmarking, and monitor industry trends and the competitive landscape to identify market trends and bring fresh ideas to the table
  • Participate actively in the dynamics and improvement projects of the BA team;
  • Collaborate with your peers to maintain a level of consistency across products and processes, contributing to the growth of the team's best practices, tools and processes;
  • Participate and lead various knowledgesharing activities
  • Contribute to the collaborative and stimulating work environment
  • Be a change agent & Agile mindset promoter
  • Be connected to the industry to know tendencies and suggest innovative ideas

Your qualifications:


  • Bachelor's degree in Business Administration or Engineering; A Master's degree in a relevant field would be an asset;
  • At least five years of experience in business analysis or a related field;
  • Solid understanding of business process redesign concepts and process improvement techniques;
  • Skills in research, analysis, synthesis, process mapping, and documentation;
  • Ability to prioritize and manage multiple strategic projects simultaneously;
  • Proven experience in agile projects (Scrum, Kanban);
  • Proficiency with tools for process mapping (Lucidchart, Visio), and project management (Azure DevOps, Jira);
  • Understanding of digital customer experience concepts;
  • Proficiency in English and French required.
Soft skills

  • Desire to play a major role in transforming a servicecentered corporate culture;
  • Strong sense of leadership with respect to process improvement initiatives;
  • Ability to collaborate and communicate with other teams and project stakeholders;
  • At ease in a fastpaced & changing environment with the ability to prioritize work and meet deadlines;
  • Demonstrated ability to work independently and maintain good relationships with crossfunctional stakeholders;

Job Type:
Fixed term contract


Pay:
$27.59-$65.00 per hour


Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Experience:

Process Mapping: 5 years (preferred)

  • Business analysis: 5 years (preferred)
Agile Product Development: 5 years (preferred)

  • French: 5 years (preferred)
  • Project management: 5 years (preferred)
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