Manager, Business Applications - Vancouver, Canada - RSM US LLP

RSM US LLP
RSM US LLP
Verified Company
Vancouver, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

RSM's purpose is to deliver the power of being understood to our clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses.

The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today's ever-changing business environment.

We are looking for a

Manager for our


Responsibilities:


  • Oversee the execution and management of projects from inception to delivery
  • Effectively manage client expectations as it related to project delivery
  • Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
  • Effectively negotiate priority of our clients' needs across our portfolio of work
  • Drive, lead and participate in the development of proposals and business development activities
  • Develop and grow a network of business connections inside and outside the firm to support and encourage practice and firm strategic objectives
  • Demonstrate the characteristics of a trusted advisor to internal and external clients and provide direction for the support of larger business objectives, the ability to see how high value delivery on small engagements leads to large opportunities
  • Act as primary liaison and facilitate "buyin" from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers
  • Evaluate product progress at each iteration and determine the forward direction
  • Stay current with new and forthcoming ServiceNow features and capabilities through ServiceNow training, SNUGs, and webinars
  • Manage business analyst capacity and demand based on current and forecasted activities and deliverables
  • Author enduser stories as needed
  • Lead, coach, and mentor team members

Basic Qualifications:


  • 710 years of ServiceNow experience
  • 5+ years of people and client management experience, including management of remote teams and clients
  • Ability to help clients with strategic vision definition and alignment
  • 3+ years of experience with Agile methodologies such as Scrum and SAFe
  • ServiceNow Administrator certification or willingness to obtain
  • Previous experience as an engagement manager with, or leading, ServiceNow implementations
  • Experience defining business problems, creating business strategies, or identifying business opportunities
  • Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
  • Knowledge of and experience with ITIL/ITSM principles and concepts
  • Experience conducting facilitated workshops for requirements analysis
  • Advanced proficiency with user story definition, acceptance criteria writing in addition to facilitating effective refinement sessions
  • Proven experience managing product backlogs
  • Excellent written and oral communication skills
  • Familiarity with overall IT concepts, practices, and procedures
  • Exceptional analytical and creative problemsolving skills
  • Ability to communicate and translate requirements between technical and business teams
  • Proficiency in analyzing complex workflow processes and procedures
  • Willingness to observe and analyze patterns, trends, and correlations within higher education, technology, and business practices, and train (or retrain) as necessary to remain current with modern IT service management and business analysis best practices, frameworks, standards, and methodologies

Preferred Qualifications:


  • Previous consulting experience
  • ServiceNow Certified Implementation Specialist Certification
  • ITIL Foundation Certification
  • Product Owner certification
  • Degree in related field
  • Ability and willingness to travel up to 20% within North America

In accordance with applicable law and RSM policy, prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19. If not vaccinated for COVID-19 they must qualify for an accommodation to this vaccination requirement or participate in testing.
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things.

RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential.

Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
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