Product Analyst Servicenow - Regina, Canada - Visionpool Business Services

Visionpool Business Services
Visionpool Business Services
Verified Company
Regina, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Visionpool Business Services is hiring a HYBRID Product Analyst (ServiceNow).


Description of Duties:


  • Stakeholder management and BA artifact management
  • Backlog grooming, refinement and sprint planning coordination with PO and Scrum master
  • QA the DEV work upon development completion for release readiness
  • UAT and DEMOs with the stakeholders
  • Work in sprints and coordinate with Devs to fix issues in production.
  • Incident/Problem/Feature queue maintenance and SLA adherence.

Required Experience:


  • Minimum 8 years of experience in IT industry.
  • Minimum 4 years of experience in ServiceNow.
  • Minimum 4 years of experience in production support.
  • Minimum 2 of experience in agile and ITIL methodology and related platforms
  • Extensive experience with INC, PRB, CHG and Service Catalog modules in ServiceNow
  • ServiceNow CMDB and discovery knowledge in ServiceNow.
  • Good knowledge in ITSM, ITOM and ITBM modules.
  • Experience of SAAS platforms
  • Understanding of Linux/Windows systems.
  • ITIL v3/4 foundations certification

Assets:


  • ServiceNow Platform administration
  • Experience managing overall ServiceNow platform from administration to code migration to production.
  • Flexible to work off hours implement production changes.
  • Flexible to work in different technologies apart from ServiceNow.
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