Client Services Coordinator - Etobicoke, Canada - CARGO CABBIE Inc.

CARGO CABBIE Inc.

Verified Company

Etobicoke, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This part-time position, spanning six months with up to 40 hours per week, demands a strong sense of responsibility, professionalism, and a proactive problem-solving approach.

Responsibilities:

Handling incoming calls and inquiries from clients, providing information about services, addressing any concerns or questions.
Maintaining accurate records of client interactions, service requests, and other relevant information, and providing details to the moving coordinators.
Providing office assistance including administrative tasks, client inquiries and generating quotes as needed.
Coordinating schedules and appointments for moving services, ensuring timely and efficient service delivery.
Ensuring the office and box shop are properly maintained, including regular cleaning and upkeep.
Overseeing the inventory of packing materials and supplies in the box shop, ensuring adequate stock levels and reordering supplies as needed.
Liaising with vendors and suppliers to coordinate deliveries, and resolve any issues related to supplies or services.
Assisting with marketing efforts, such as creating promotional materials, managing an ecommerce website, posting to social media accounts, and coordinating advertising campaigns.
Participating in team meetings and strategy sessions to discuss goals, share best practices, and brainstorm ideas for improving client services.
Identifying opportunities for process improvements and efficiency gains, implementing changes to optimize operations and enhance customer satisfaction.
Maintaining regular contact with the office staff, General Manager and the CEO.

Requirements:

Minimum 3 years of experience in an administrative role.
Available to work flexible shifts Monday to Friday, and occasionally Saturdays.
Computer knowledge and experience with Word, Excel, Google and Social Media platforms.
Outstanding organizational skills with excellent attention to detail.
Ability to work independently and solve problems with mínimal supervision.
Ability to multitask and prioritize jobs.
Reliable, conscientious, and outgoing.
Exceptional customer service skills both in person and on the phone.
Friendly attitude and willingness to go above and beyond.
Experience in a call centre or in the retail industry an asset.
A full G license with a clean driving record is required.