Parts Person - Edmonton, Canada - OK Tire / Western Truck & Trailer
Description
Western Truck & Trailer is currently looking to fill an immediate position in our busy Parts Department._
We are looking for a seasoned Parts Apprentice or Parts Journeymen_ to assist all customers (retail, wholesale and shop,) in person or on the telephone, in selecting required parts in a friendly, professional, and efficient manner.
General Responsibilities:
- Learns and effectively uses the company business system PBS, the CRM, and all other online programs (Paragon, CAT, etc.), required to fulfill the duties of a parts person
- Exceptional Customer Service skills through creating a positive customer experience both in person and on the telephone.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
- Answers phone calls in a timely and appropriate manner to provide the sale, price quotes and other information
- Notifies the shop supervisor and the customers when special ordered parts have been received
- Pulls and fills orders from stock for orders via telephone and walk in Customers
- Advise Customers on substitution or modification of parts when identical replacements are not available
- Deals with returned parts and exchanges or refunds customers for defective parts.
- Participates in all training programs that are made available
Qualifications:
- _
Minimum 2 years as a Parts Person working within the Heavy Duty Truck industry_.
- An exceptional level of organization
- Excellent verbal, written and communication skills
- Ability to work without direct supervision in a high paced environment
We offer:
- Competitive wages
- An above average benefits package with an Pension matching program
- Closed on Sundays and most holidays
- Positive environment and commitment to quality of work life
Salary:
$28.00-$33.00 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Onsite parking
- Paid time off
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Experience:
- Parts: 1 year (required)
Work Location:
In person
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