Guest Service Supervisor - Niagara-on-the-Lake, Canada - Niagara's Finest Hotels

Niagara's Finest Hotels
Niagara's Finest Hotels
Verified Company
Niagara-on-the-Lake, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team

Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury


What you'll be doing:


  • Assist the Front Office Manager with comment card recovery, and scheduling.
  • Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager's and Special Event Manager.
  • Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 12 weeks in advance and organizing personalized and specialized amenities.
  • Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
  • Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
  • Ensures that Team Members are aware of, and follow all standards and procedures.
  • Ensures Team Members follow safety policies and procedures.
  • Monitors cost and revenues on a daily basis.
  • Coordinates Guest's requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
  • Maintains a constant awareness of community events.
  • Liaisons with the community and develops new contacts whenever required.
  • Acquires and keeps uptodate information about NiagaraontheLake and the greater Niagara Region.
  • Suggesting additional products and services meeting our Guest's specific preferences.
  • Assessing guest's individual needs to meet standards for additional products and services.
  • Actively seeking ways to meet Guest's product or service needs.
  • Provides guests with information and reservations whenever requested.
  • All other duties as assigned.

What you'll bring to the team:

  • Previous experience in a similar role
  • Excellent Communication skills
  • Strong ability to multitask
  • Reliable transportation to Niagara on the Lake
  • Ability on weekdays, weekends and holidays as needed

What's in it for you:


  • Benefits after 3 months
  • RRSP Matching
  • Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
  • Career advancement opportunities
  • Free Meals
  • Company Social Events
  • Tuition reimbursement
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Accommodations can be provided throughout the recruitment process upon request._


Job Types:
Full-time, Permanent


Salary:
$18.77-$19.76 per hour


Benefits:


  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Store discount

Schedule:

  • Evening shift
  • Holidays
  • Weekend availability

Ability to commute/relocate:

  • NiagaraontheLake, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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