Gt - Systems Specialist I - (Tech Support) - Toronto, Canada - Walmart

Walmart

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.

Position Summary...

What you'll do...

Job Summary:

Ensures the development of team member's skills and abilities by providing support to less experienced team members; providing training to others on technical competencies and team processes; receiving training from team members, job assignments, classroom, technical books, and other readings; and identifying and sharing recommended improvements.

Participates in team tasks by receiving assignments from experienced team members or project leads; giving updates on assignments; tracking and reporting time spent on projects; contributing in team meetings and discussions; reviewing and revising team documentation; and documenting and presenting new information to the team.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

What will you do:

Ability to support customers via remote assistance, phone, walkups, chat proficiently
Proactively respond to incidents and technical service requests as they arise
Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility devices and productivity software such as Microsoft O365, Zoom, BeyondTrust (Bomgar)
Diagnose hardware issues and replace faulty components
Troubleshoot and resolve issues related to software and hardware compatibility
Track requests, issues and solutions using ServiceNow
Take ownership of tickets and communicate progress with customers in a timely manner
Manage user and computer accounts using Microsoft Active Directory
Identifies technical issues and opportunities for improvement and provides resolutions by using tools to research trends; analyzing data; and researching new technologies to improve tools used within the area.
Provides customer service and addresses customer issues by addressing complex or unresolved issues escalated from Operations Analysts; and providing expert advice or identifying key contacts to resolve the issue.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Additional job responsibilities assigned by manager

Required Qualifications:

2+ years in a technical support role
Familiarity with Networking HW, LAN and Wi-Fi, DNS troubleshooting
2+ years supporting Windows and macOS hardware and software
Excellent communication and troubleshooting skills
Ability to multitask, prioritize and work in a team environment
Excellent customer service
Strong technical, analytical and problemsolving skills
Knowledge of Active Directory users and groups

Preferred Qualifications:

Associate degree/Bachelor's degree preferred or equivalent experience
Jamf JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications is a PLUS
Microsoft certification is a PLUS
Experience with security tools like Symantec and McAfee

About Walmart
From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store.

We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard.

Walmart's scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce.

While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations.

We train our team in the skillsets of the future and bring in experts like you to help us grow.

Flexible, hybrid work
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs.

This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

Benefits:

Beyond our great compensation package, you can receive incentive awards for your perf