Customer Service Representative - Toronto, Canada - E Inc.

E Inc.
E Inc.
Verified Company
Toronto, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

About EDealer:

EDealer is a website and software supplier for the Automotive Industry


Our mission is simple:
To ensure car dealers build great business and manage inventory.

Steadfast in our commitment to create exceptional learning experiences for our clients, we are a passionate group of integrity-powered leaders who love to learn, grow and make a difference.

Today we are focused on Merchandising Automation and Vehicle Optimization.

Consistent with our long-term goals, our objective is to reduce the time required by dealers to reach the maximum number of customers with consistent accurate, merchandised inventory.


Role Summary:


What You Will Do:


  • Resolve support issues in a prompt and efficient manner while escalating to sales team, the support manager, or technical team members when necessary.
  • Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledgebase.
  • Maintain a working knowledge regarding company's products and systems
  • QA resolved cases that have been assigned to developers, webdevelopers and designers

What You Will Need:


  • Minimum high school diploma. College diploma or University degree is preferred.
  • Strong analytical, problem solving, and troubleshooting skills
  • Ability to set priorities and meet deadlines as well as remain flexible
  • Languages: English (required), French (preferred)
  • Experience with ticketing systems or helpdesk software. (preferred)
  • Working knowledge of WordPress CMS Platform or other CMS platforms (preferred)
  • Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)

E INC is a growing company that is continuing to evaluate our ongoing commitment and investment in our team members with:

  • Competitive pay
  • Sales Incentive Bonus
  • Medical, Dental & Vision
  • 401k/RSP with Match
  • Paid time off (Vacation, Personal, Volunteer)
  • Flexible working environment
  • Continuous Learning
  • And an amazing culture to top it all off
  • E INC. is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarian's with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation._
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