Knowledge Management Specialist Spécialiste - Montréal, Canada - WorkJam, Inc.

WorkJam, Inc.

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WorkJam is the world's first digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony.

WorkJam is a fully modular super app that solves the most common problems faced by frontline enterprises around the world through task management, shift swapping and scheduling, two-way communication, and training.

We're proud of our dedicated teams who are driven to make a difference for millions of frontline employees, which lead us to be recognized among TIME's 100 most influential companies of 2023.

Perks of joining WorkJam:

Competitive salary and benefits package
500$ to spend on your home office materials
4 weeks' vacation plus personal time off
Contribution to your retirement/pension plan
A flexible and remote/hybrid work environment to support a healthy work/life balance
Generous employee referral bonus of $4,000
Continuous learning platforms available

Your role as Knowledge Management Specialist:

The Knowledge Management Specialist will be responsible for control, security, accessibility, and timeliness of organizational documents that may be used by/useful to more than one employee, such as policies, procedures, processes, forms, templates, and training materials.

The Knowledge Management Specialist will also maintain continual improvement of the documentation process partnering with stakeholders throughout the company.

This role will partner with company departments to lead and guide best practices for team collaboration and content management across the company.

What you'll be doing:

Conduct needs assessments to identify document management requirements of departments or end users.
Develop, document, or maintain standards, best practices, or system usage procedures.
Assist in the development of documents or content classification to facilitate information capture, search, and retrieval.
Manage organizational documentation through the document life cycle and the document management system.
Identify and investigate the need for documents of various types.
Ensure that organizational documents go through a documented and approved reviewandapproval process before being stored or published.
Conduct document audits and develop trail and tracking process.
Document archiving and retention.
Ensure that internal controls are in place and are functional.
Ensure the security, accessibility, and proper distribution of organizational documents.
Help develop and enforce documentation design, review, and storage guidelines.
Assign/approve user privileges.
Plan and conduct meetings and presentations related to document management.
Research, select and setup document management tools.
Prepare support documentation and training materials for end users of document management systems.

What we're looking for:

Experience in document management and document management systems or content management systems (software is preferred).
Use of service management platform 2+ years, preferably Atlassian experience with Jira, Jira Service Desk or Confluence.
Ability to communicate effectively with both technical and nontechnical individuals.
Bilingual in both French (asset) and English (mandatory) as we have global crossfunctional teams.
Demonstrated ability to prioritize and push forward in an ambiguous environment or with changing priorities.
Track record for being detailoriented with a demonstrated ability to selfmotivate and followthrough on projects.
Strong analytical, organizational, exceptional listening, problem solving, negotiation, and facilitation skills.
High energy, innovative individual who is motivated by challenging assignments.
Basic Project management skills.
University or college degree preferred.

Joining WorkJam means being part of an organization that truly believes in equity and diversity. We support and empower everyone, no matter your ethnicity, religion, age, gender, sexual orientation, identity, or disability. The masculine is used to lighten the text.

(version française):

Nous sommes fiers de nos équipes dévouées qui sont déterminées à faire une différence pour des millions d'employés de première ligne, ce qui nous a permis d'être reconnus parmi les 100 entreprises les plus influentes du magazine TIMEs en 2023.

Avantages de rejoindre WorkJam:

Salaire et avantages sociaux compétitifs
500 $ à dépenser pour le matériel de votre bureau à domicile
4 semaines de vacances plus congés personnels
Cotisation à votre régime de retraite/pension
Un environnement de travail flexible et à distance/hybride pour favoriser un équilibre entre vie professionnelle et vie privée
Généreuse prime de 4 000 $ pour la recommandation d'employés
Plateformes d'apprentissage en continu disponibles

Votre rôle en tant que Spécialiste gestion des connaissances:
Le Spécialiste gestion des connaissances sera responsable du contrôle, de la sécurité, de