Security Operations and Communication Centre - Nanaimo, Canada - Footprints

Footprints

Verified Company

Nanaimo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a dynamic, energetic and interactive person that embraces challenges and enjoys a fast-paced work environment?
If you have experience in roles like Call Center Representative, Dispatch or Camera Monitoring this is a great fit for you; if not, this is an exciting introduction to a career in the security industry. Footprints Security has the perfect job for you

What Footprints Offers

Wage $22.00$25.00 an hour( +1$ premium for working night shifts )
Healthy worklife balance
Flexible schedules
Extended health and dental plan
Employees recognition programs and events
Opportunities for advancement
Local and engaged management.
Industry training
A commitment to helping our employees succeed.

JOB DUTIES AND RESPONSIBILITIES:

Perform and monitor dispatch duties; extensive time spent on the phone, scheduling employees, taking shortnotice service requests, responding to questions, and initiating appropriate responses to requests.
Support our clients by answering any questions with respect to their concerns.
Monitor digital TrackTik reports.
Monitoring safety checkins for all staff
Complete any other assignments as required.
CCTV monitoring
Excellent computer skills and the ability to multitask are required for this position.
Working independently in a demanding environment while maintaining a calm disposition
Prepare, maintain, and distribute various reports both internally and externally
Maintain accurate and organized electronic file systems and operational equipment inventories

REQUIRED QUALIFICATIONS

Working independently in a demanding environment while maintaining a calm disposition
Excellent customer service skills
Must be able to work different shifts including days, afternoons and overnights when needed.
Must have a thorough working knowledge of Microsoft Office (preferable experience with Tracktik or similar systems).
Drivers License
Security Knowledge preferred
Must have dispatch and or scheduling experience.
Must be able to multitask with a variety of competing deadlines and respond appropriately under pressure with a calm and steady demeanor.
Must have well developed typing and office procedure skills.
Strong work ethic.
Followup with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service
Ability to maintain the confidentiality of all company information, procedures, and investigations

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**_ We thank all applicants for their interest, however only those selected for an interview will be contacted._