Writer, Learning Development - Vancouver, Canada - Union Gospel Mission

Union Gospel Mission

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Writer, Learning Development

Department:
People and Culture

Branch:
Learning Development

Location:601 E Hastings St, Vancouver

Reports to:
Manager, Volunteer Resources & Learning Development

Job Summary:

The Writer, Learning Development will report to the Manager of Volunteer Resources and Learning Development and will specifically focus on creating and writing supportive resources for the UGM Staff teams.

This will range in writing training manuals, program procedural templates, and other supportive resources for staff.

While not part of the Creative Services team, the writer will be in consultation with them on using the "UGM voice" and other brand guidelines to incorporate it into the program side of things.

Additionally, there will be opportunity to assist in writing curriculum for trainings specifically centered on supporting staff. The writer will seek to work in partnership across branches to identify sharable resources and produce resources where there are gaps

Main Duties and Responsibilities:

Model Christ in word and deed.

Research and Design

Work with the Manager to write and coordinate universal training for all departments, supportive documents, and resources.
Consult with Managers, across departments, to identify resource needs and approaches that will support staff. This may involve consultation with other team members to gather information, and collaborating for ongoing research and editing purposes (i.e. determining which documents need to be edited or created).
Research resources and best practices that other organizations and sectors have in place that may support UGM's programs and staff.

Written Communication

Write, edit and proofread all Learning Development communications copy that meet project goals and objectives. Writing projects include training manuals, program resources, transcribing, editorial, reports, storyboards, scripts, technical copy, signage and copy for print and digital projects.
Ensure all written communications copy aligns with UGM's brand guidelines and voice.
Execute requests for writing projects within Learning Development, managing at each stage of writing projects including drafts, proofing, implementing edits and delivery.
Coordinate projects with interdepartmental teams. Attend discovery meetings, communicate project needs, provide feedback and followup on projects with UGM's Creative Services team.
When necessary, provide onsite interview and consultation with program managers and staff.
Assist in cataloguing and writing curriculum for program centered trainings.

Concept Development & Creative Process

Participate in a collaborative creative process with Manager, Volunteer Resources & Learning Development and at times the CS team as needed (graphic designer, photographer, creative producer and external contractors) to brainstorm and creatively solution to program pieces. This includes Research & Discovery, Concept Development & Presentation, Storyboarding, and Design Development.
Participate in discovery meetings with internal clients to understand project goals and objectives.

Voice & Branding

Maintain UGM's voice and grammar standards in all print and digital communications.
Adhere to UGM's writing style guide in consultation with the CSPS.

Collaboration

Build strong relationships with department through out UGM to assist in gathering information, noting points of similarity and difference, and creating strong communication pathways.
Model open communication and work collaboratively within UGM as a whole for the good of the organization, in support of UGM's mission, core values and strategic plan.
Supervise outside consultants and vendors, as necessary.

General

Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
Perform other duties as assigned.

Knowledge, Skills and Abilities:

A vibrant and growing relationship with Jesus Christ our Creator, as Saviour and Lord.
The powerful nature of language requires that the person filling this position work from a lens that is traumainformed, antioppressive, strengthsbased, including understanding a collaborative and wraparound approach to care.
Excellent communication and computer/word processing skills are required (Google Drive, Teams, Word, Outlook, and Excel).
Demonstrated analytical thinking and organizational skills required.
Experience writing and developing training curriculum is an asset.
Relevant training and experience required.

Behavioural Competencies:

Adaptability/Flexibility (Level 2):
Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.

Christ-likeness (Level 1):
Demonstrate the love of Christ in word and deed by living out the values of the Gospel.

Delivering Results (Level 3):
Remain self-motivated and focused until the best possible results are achie