Technical Analyst - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 5435

Number of Vacancies: 1

Department:
Information Technology Services Server Technology

Salary Information:
$86, $108,235.40

Pay Scale Group: 09SA

Employment Type:
Regular

Weekly Hours: 35,

Off Days:
Saturday and Sunday

Shift:

Posted On:
February 6, 2023

Last Day to Apply:
February 20, 2023

Reports to:
Sr. Technical Analyst

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Key Job Functions:

Day to day support, management and optimization of an onpremise Microsoft Windows.
Monitor Microsoft server performance, run routine server diagnostic tests, perform and monitor system backups, and perform cluster failovers
Responsible for Microsoft Printer Server management and print driver testing.
Managing end user incidents and request logged within ticketing platform
Providing "oncall" support during nonbusiness hours, as required
Developing and maintaining uptodate technical documentation/standards for the technologies supported
Maintaining and enforcing all related IT procedures and standards
Keeping up to date with security advisories and vulnerability disclosure by vendors
Analyze technical problems and creates solutions involving the use of existing techniques or tools
Assists the Senior Technical Analyst in planning new technology by formulating strategic plans, evaluating technology and recommending technical infrastructure;
Performs systems (server) administration and maintenance by administering file/print services, system access and security and administering disk storage, electronic messaging and web (Internet/Intranet) infrastructures;
Integrates with system and performance monitoring and job tool;
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable within their area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a serviceprovider and an employer.
Performs other related duties as assigned

Skills:

Plan and organize activities / projects to meet section and organizational goals
Communicate in a variety of mediums
Demonstrate specialized expertise and knowledge in the assigned field
Manage projects
Education and Experience:
A University degree in Computer Science or relevant College certificate/diploma combined with several years of experience working as a technical support analyst in a major corporate environment.
An understanding and practical experience of Microsoft Windows Server 2019, Microsoft Active Directory, Citrix XenApp 7.x, Windows Patch Management, PowerShell Scripting, Windows printing and SSL VPN

Additional Requirements:

Good knowledge of project management and the ability to work effectively on multiple tasks and projects under high service demands and severe time constraints.
Familiarity with technical documentation and quality review procedures.
Certification and designation in relation to supporting a Microsoft Windows infrastructure is an asset
Professional attitude, sounds judgement, excellent interpersonal skills, excellent verbal, and written communication skills, proven collaborative problem solving, and strong customer service focus
Excellent listening skills and ability quicly dissect problems, proactively disseminate information to the team and escalate when appropriate
Strong ability to organize and manage multiple tasks utilizing effective time management skills
Strong ability to follow through on assigned tasks/projects with mínimal supervision
Works well with all levels of the cross functional teams, endusers, and management as well as 3rd party partners and vendors
Ability to handle highpressure situations in a calm, professional and collected manner
Strong desire to learn new technologies, grow with a dynamic team, and ability to manage the adaptation of new technology
Valid Province of Ontario "G" Driver's License
Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promot