Bilingual Customer Service Representative - Mississauga, Canada - Air Liquide

Air Liquide

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Information

VitalAire Canada is the Canadian home healthcare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for Industry and Healthcare.

VitalAire empowers patients who have sleep apnea or require home oxygen therapy through ongoing respiratory support and compliance.

Here is what you will do
VitalAire is currently recruiting a highly energetic and motivated Bilingual Customer Service Representative for our Mississauga branch.

The Customer Service Representative provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services.

As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.

Answering large volume of calls in a timely manner
Identify customer needs, clarify information, research issues and provide resolutions
Creates and updates customer electronic files for Customer Management and scheduling systems
Maintains integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
Handling customer complaints; receiving and reporting incidents in the electronic systems
Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
Conduct outbound calls as required to complete or update client files

Here is what you will need

High School Diploma background or experience in Customer Service/Medical Office

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_Bilingualism in English/French_:

Keyboarding Skills (+45 wpm)
Strong experience with data management
Agreeing to disclose your COVID19 vaccination status, as a condition of employment
Agreeing to be fully vaccinated against COVID19 and to maintain such fully vaccinated status, as a condition of employment

Here is why you should join

Competitive salary, plus bonus and vacation
Competitive benefit flex package & pension plan
Standard working hours for better work/life balance
Tuition reimbursement & career development programs

Additional information:

At Air Liquide, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID19 and all future employees will be required to be fully vaccinated against COVID19 and to maintain such fully vaccinated status._

Job Reference:
CA05051