Customer Care Manager - Greater Toronto Area, Canada - Safeline Group of Companies

Safeline Group of Companies

Verified Company

Greater Toronto Area, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Background:

Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada.

Job Summary:

Key Responsibilities:

Coordinate and conduct predelivery inspections and presentations in accordance with the Tarion new home warranty program and Ontario Building Code
Respond to the needs of builders and purchasers
Efficiently complete all necessary documentation and reports
Manage construction site trades staff and assist teams where/when needed
Prepare and provide weekly summary reports of inspections and schedules
Monitor and work directly with the site supervisors and trades staff to ensure PDI items are completed and signed off in a timely manner
Comply with legal, legislative and corporate safety requirements
Reporting and correcting deficiencies and coordinating all services and maintenance; ensuring completion of homeowner's concerns
Various administrative duties as required
Coordinate and communicate the progress and status of all projects and trade intervention requirements

Qualifications:

A degree, diploma, or certificate in construction management, business, or a related field
5 or more years of experience in a customer service or project management role; (_experience in the construction industry an asset)_
Experience working in and knowledgeable of construction and trade industries
Must be knowledgeable with Tarion Warranty and Construction Guidelines
Experience with PDI
Effective communication and customer service skills.
Attention to detail and strong organizational skills.
Ability to work independently and as part of a team.
Strong leadership and managerial skills
Must have own valid driver's G license and access to a vehicle

What Safeline Group of Companies Offers:

Competitive salary and benefits package.
Opportunity for growth and advancement within the company.
Collaborative and supportive work environment.
Professional development opportunities.
Meaningful and rewarding work that contributes to the growth and success of the company.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs._

Benefits: