Student - At-the-elbow Support - Toronto, Canada - SickKids

SickKids

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About SickKids:

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.

As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.

Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.

SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description:

This At-The-Elbow Support Student will be under the direction of the Change Engagement and Workplace Experience Director and receive guidance and day to day responsibilities from the Training and Orientation Program Manager.

The Student will play a critical role in supporting the training, orientation, and go live support in the opening of the new Patient Support Centre.

Working in collaboration with internal super users, Program Champions, Training and Orientation Program Manager, the At-the-Elbow Support Student will also be responsible for providing one-to-one support to end-users in the PSC to a wide variety of roles including by combining their knowledge and expertise with exceptional customer service skills to ensure end-users are comfortable during the pre-, during and post-move periods.

To prepare you for this role, you will attend a training program during onboarding to develop expertise in the new spaces, workflows and wayfinding.

Here's What You Get to do:

Provide one-on-one assistance to end users to support the transition from old spaces, workflows and technology to the new space, workflows and technology during and post-move
Provide secondary classroom or workshop support during end user training and orientation sessions by answering questions and providing oneonone assistance
Assist end users with wayfinding and navigation in the PSC during the move period
Point of contact for end users and departmental Super Users
Identify and resolve issues and escalate when required, aligned with standard processes
Attend team meeting on a regular basis and assist with creating minutes and agenda items
Coordinate followups with education and crossfunctional teams
Support documentation and administrative activities and other duties as assigned

Here's What You'll Need:

Current enrollment in a University or College program required, preferably in a healthsciences field (Nursing, Medicine, Lab, Pharmacy, etc.)
Healthcare knowledge an asset
Adult education experience is an asset
Excellent interpersonal skills and an ability to build relationships and interact with others at all levels of the organization
Demonstrated customer service skills, with strong initiative to achieve high standards of service and performance
Excellent organizational skills and demonstrated ability to effectively prioritize and execute tasks in a highpressure environment
Proven attendance record
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all
Effectively uses empathy in interactions with others
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Employment Type:0.50 FTE (17.5 hours) from September 2023 to May 2024

Our Commitment to Diversity:

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

**How to Apply