Helpdesk / Customer Service - Toronto, Canada - Dawn InfoTek Inc.

Dawn InfoTek Inc.

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of Helpdesk / Customer Service
to join our dynamic team for our client, one of the major banks.

Location Address:
(On-site for the first 1 month until past probation, possibility of WFH after)

Contract Duration: 1 year

Typical Day in Role:

Booking currency rates for customers
Buying and selling currencies from branch staff
Inventory for branch network
Taking orders to two cash requests
Book rates accordingly and communicate to third party provider to send that rate out to the bank
This role is ultimately a foreign currency cash team role supporting the branch network for all foreign currency needs

1) 2+ years of experience in a similar customer service-related position
2) 2+ years of experience of phone customer support - preferably within the financial transactions space
3) Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position

Nice-To-Have Skills:

Prior banking FI experience
Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)
Knowledge of General Ledgers, cash orders or any accounting skills would be asset
Bilingual in English/French

Soft Skills:

Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone
Basic ability to work independently and manage one's time
Strong multitasking skills as they will be on the phone and inputting order simultaneously
Empathetic to stressful work loads

Job Type:
Fixed term contract

Salary:
$15.00-$18.00 per hour

Schedule: