Seasonal Science Guide, Daily Operations - Calgary, Canada - TELUS Spark

TELUS Spark

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Spark
The purpose of Calgary's Science Centre (Spark) is unwavering. Spark exists to make lives — and the world — better through an affinity for science.

Through visits to Spark, and encounters with Spark in the community, people are lifted up by the positive power of curiosity, experimentation and creativity.

Spark is a registered charity.

The outcome is profound.

Spark helps people of all age's fuel up for the future because at Spark, science, technology and invention are embedded in cultural experiences.

This means designing and delivering transformative moments that engage and delight through story, technology, immersive experiences and human connection. Through this we create new points of access to the disciplines at the core of innovation. Join the Spark team to transform lives and inspire the future.

Position Overview

Spark is currently recruiting for three (3)
part-time contract , Science Guides to join the Daily operations team for
3 months .

The Science Guide reports directly to the Floor Supervisor, Daily Operation
s . This role will be a key contributor to the guest experience at TELUS Spark. They are accountable for delivering a world-class level of customer service to guests. They actively demonstrate creativity, collaboration, flexibility, and exceptional engagement in every aspect of their work at Spark Science Centre.

As a Science Guide you will start in the daily operations home base where you will act as a host in the lobby, galleries and exhibits with the goal of creating emotional connections with guests through the lens of science.

Key Responsibilities

Act as a host for all guests with high energy and enthusiasm, giving insider tips where appropriate and connecting with guests through science communication.
Seek out guest interactions, creating special moments to enhance the guest experience at Spark.
Deliver groundbreaking experiences for assigned roles and programming.
Quantify the guest experience through the collection of surveys.
Keep up to date on Spark programming, initiatives, membership offerings and promotions.
Work collaboratively with other Spark teams to meet objectives, creatively solve issues, and anticipate challenges.
Ensure personal and team activities are aligned with business and strategic goals of Spark.
Keep up to date on Spark programming, initiatives, membership offerings and promotions.
Maintain a safe teaching and learning environment for staff and our guests by following relevant Health and Safety policies.
Model high performance, flexibility and kindness in a rapidly changing growth environment.
Other duties as required and assigned.

Qualifications & Knowledge

A minimum of 2 years of experience or expertise in customer service.
A minimum of 1 year of experience communicating science to the public.
An enthusiasm for science, technology, and proven experience with being ambassadors for science.
Experience in the tourism industry is an asset.
Demonstrates a passion for creating an amazing guest experience, going above and beyond to connect through science.
Fluency in Microsoft Word, Excel and Teams and able to use most platforms.
A proven track record of adding value to an organization's culture and initiatives.
A positive attitude
Ability to work a flexible schedule including evenings and weekends.
Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
A high degree of creativity with the ability to leave your ego at the door.
Willingness to learn and adapt to change.

Culture at Spark
Spark's goal is to become one of the top 10 most-worth-visiting science centres in the world.

Through skilled and confident programming, Spark will attract visitors from around the city, province and globe, and immerse them in emotive experiences as they explore ever-evolving, quirky and thought-provoking galleries.

The skilled programming at this level of success will only be possible with an organization-wide commitment to effective performance.

High performance at Spark is both defined and experienced by diverse cultures and proactively advances equity among all human beings as part of the definition of effectiveness.

Spark's high performance culture is driven by a shared purpose. Team members are united by values and proud of the reputation we are building together. What does high performance look like at Spark?
-
Commitment to Purpose. Everyone at Spark is a purpose driven leader.

You are passionate about entertaining people of all ages in creative encounters with science, technology and engineering, and the output of your work reflects our values:
collaboration, curiosity, courage, commitment, and creativity.
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Commitment to Continuous Learning. Your individual growth is driven by a desire to be a part of the team that makes Spark one of the best