Front Desk Clerk, Hotel - Nanaimo, Canada - Harbour Light Motel

Harbour Light Motel
Harbour Light Motel
Verified Company
Nanaimo, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Secondary (high) school graduation certificate

  • Experience: Experience an asset
- or equivalent experience


Work setting:


  • Hospitality industry
  • Hotel, motel, resort

Tasks:


  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Investigate and resolve complaints and claims
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Handle wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Computer and technology knowledge:


  • Central reservation system (CRS)
  • Spreadsheet

Security and safety:


  • Credit check
  • Criminal record check

Work conditions and physical capabilities:


  • Attention to detail
  • Work under pressure

Personal suitability:


  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Reliability
  • Team player

Long term benefits:


  • Other benefits

Other benefits:


  • Free parking available
  • Onsite amenities
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week
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