Webstore Customer Service Representative - Vernon, Canada - Kal Tire

Kal Tire

Verified Company

Vernon, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Webstore Customer Service Representative (CSR), 6 months contract position
Kal Tire is looking to hire

2 Customer Service

Representative

(CSR) for their webstore. The

Webstore
***At Kal Tire we value integrity, excellence, innovation and a 'can do' attitude. We look for team members who are collaborative, accountable, curious, and committed in everything they do. If this sounds like you, then you will enjoy working at Kal Tire.

Core Responsibilities

Respond to a variety of customer service interactions in a courteous and professional manner with the goal of resolving the issues during the first chat session.
Present customer options that encourage longterm satisfaction, referrals, and customer loyalty.
Provide information and solutions regarding requests for product information, 'after sale' service, warranty, and customer support.
Act as Kal Tire brand ambassadors
Determine customer needs, and offer solutions
Provide information about company products and services, charges, service conditions, and service availability.
Ensure the products recommended meets the vehicle requirements and safety necessities.
Recommend products from Kal Tire core product line.
Suggest service and maintenance options for long term vehicle safety and reliability.
Other duties may be assigned as required.

***
Work Exper

ience