Virtual Care Health Lead - Moncton, NB, Canada - Medavie Blue Cross

Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada.

As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges.

We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, Canada's Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded.

We're committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie - a national health solutions partner with over 7,700 employees


Job Title:

Team Leader Training Department:
Client Solutions,
Support Services Competition: 87002 Internal/External:

Both Employment Type:

Full Time Permanent Location:
NB, NS, PEI, NL, Remote available Salary:

Comprehensive Compensation Reports To:
ManagerSupport Services

As the Team Leader of Training, you will manage a portfolio of learning programs as well as projects, overseeing them from design through to implementation and maintenance.

Implement innovative instructional design solutions, operate at both a strategic and tactical level, lead a growing team of curriculum design & developers (training specialists) and technical writers.

In addition, partner with business leaders to drive our training modernization mandate forward.
Day-to-day remote and onsite management, establishing job duties and responsibilities and providing mentoring to achieve optimal effectiveness.

Recruitment and hiring, goal setting, regularly scheduled individual and team meetingperformance reviews, performance management and other related employee-management tasks.

Take an active role in the training and ongoing education of team members (tutorials, TTT sessions, webinars, videos and more).

Business planning:
Oversee the Training Modernization's key project deliverables (e-learning modules, assessments, virtual facilitator training, content translation, curriculum design blueprint, leader guides, and more),
Anticipate and quantify risks and dependencies.
Provide timely and accurate status updates to the management team.
Evaluate, refine, and promote forward-thinking training solutions delivered via virtual and asynchronous/synchronous modalities.
Establish the evaluation of training programs to ensure they are responsive to the needs of the client.
Establish changes and redesign where necessary working alongside the Quality Assurance team.
Support the operating procedure and business process documentation governance as well as the lifecycle management and storage guidelines.

Work closely with the Quality Management Team, coordinate the tracking/reporting of training statistics to evaluate the adoption, coverage, and effectiveness of the training programs.

Training delivery:
Plan and organize the training material via online facilitation or distributed/distance learning through the LMS or different channel.

Conduct research and make recommendations for appropriate learning management system and databases and changes to existing programs, systems, and databases.

Modernize andaugment training content.
Leverage LMS (hybridising learning, tracking training completions, real-time assessments & learning needs, reporting metrics - ROI).
Partner with Operations to enhance the Training Program and increase capabilities.
Bachelor's degree in training and education, business and/or social sciences.

Work Experience: 3 years in people management experience, in addition to learning and development experience in a high-growth, corporate environment.

Having knowledge of adult learning principles in the development of training materials for a variety of delivery channels including eLearning, virtual classroom, training the trainer, self-study, blended learning, and web-enabled learning platforms.

A talent for problem solving, building consensus, and working autonomously.
Demonstrated project management, people management, leadership and coaching skills.
Collaboration, relationship building andinterpersonal skills.
Evaluating skills and assessing future needs and training requirements.

Computer Skills:
Microsoft knowledge and strong computer skills are a must, knowledge of Workday and SAP are considered an asset.

Language skills:
Bilingualism would be considered an asset

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential -a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. Project Manager, Quality Assurance, Manager, Claims, Equity, Technology, Management, Finance, Insurance
Original job Team Leader Training posted on GrabJobs .