Business Analyst, It - Toronto, Canada - Docebo

Docebo

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8

We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other.

We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the

Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99

Are you ready to be a part of the learning revolution? \uD83D\uDE80

About This Opportunity:

We are looking for a Business Analyst to partner with our peers throughout the business to ensure we build systems that can help drive the success of all teams and scale as we grow.

The role will be a part of the Business Application Systems team reporting to the Solution Manager, ideally located in the Toronto area.

You will have the opportunity to work on cross-functional projects supporting Sales, Marketing, and CX. You will need to effectively communicate and proactively support our worldwide Docebo team. Knowledge and experience of Salesforce, Hubspot, Outreach and other satellite systems experience is a major plus.

Reports to:
Senior Manager Business Solutions

Location:
Toronto, Ontario (Hybrid)

Responsibilities:

Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.
Mapping business needs and requirements to systems requirements.
Understand and document requirements for configuring, testing, and launching our CRM solution.
Understand business requirements and Identify product requirements for future enhancements.
Determine which of the software's capabilities aligns best with a company's sales and marketing objectives.
Critically evaluate information gathered from multiple sources, reconcile inconsistency, and break down highlevel information into details.
Work with Architects and Developers to transform new requirements into design and implementation.
Documenting requirements for and leading user acceptance testing
Ability to map out business processes into requirements.
Drive best business practices for CRM implementations
Postsolution development, liaising with the stakeholders and gaining their approval
Communicate with and build stakeholder confidence, while maintaining a highlevel of customer experience
Help build our library of documentation through the research and creation of critical systems documentation

Requirements:

At least 25 years of experience in analyzing requirements, writing functional specifications, conducting tests and interfacing with business users
Deep functional knowledge of CRM systems (preferably Salesforce, MS CRM dynamics, Oracle Siebel)
Experience with Sales and Marketing tools (Outreach, Zoominfo, Hubspot)
Experience with CX and Support tools a plus (Zendesk, Zapier)
Able to drive a project from conception to completion
You exhibit an enthusiastic, cando spirit and approach your work with curiosity, resilience, and a growth mindset in a fastpaced, dynamic, and often ambiguous work environment
You have a demonstrated commitment to ongoing personal growth and development
Strong documentation skills and ability to translate business terminology into system requirements

Nice to have:

Working experience with Salesforce sales, CPQ is a plus (Product rules, pricing rules, block pricing, list price)

LI-Hybrid

Benefits & Perks \uD83D\uDE0D

Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and "Work from Anywhere" program

Hybrid Office Model \uD83C\uDFE2

About Docebo \uD83D\uDC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop.

We have successfully achieved 2 IPOs (TSX:
DCBO &

NASDAQ:
DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do