Dispatcher - Ottawa, Canada - Groupe Énergie BDL
Description
Summary:
Responsibilities:
- Take note of the activities of the previous shift, check if the deliveries went well and make the necessary corrections.
- Receive, process and process customer order data.
- Respond to urgent requests and suggest solutions.
- Follow up on automatic deliveries and plan the next deliveries.
- Consult inventories and decide whether a product delivery should be made.
- Provide and plan the resources necessary for a smooth running of operations.
- Ensure that drivers have the required number of hours to complete their workday.
- Assign the work of drivers fairly and equitably while optimizing the use of trucks.
- Prepare for trips and ensure that the necessary documents (maps, keys, plans, charters, etc.) are given to the drivers.
- Supervise the work of staff on the road and maintain excellent working relationships.
- Work in collaboration with the mechanical department and provide support to the drivers so they can work efficiently and safely.
- Respond to unplanned events and take the necessary measures to guarantee the continuity of operations.
- Perform administrative work such as recording and daily updating of data in the system, verification of documents upon return of drivers, preparation of invoices as well as analysis of reports.
- Participate in the company's continuing training activities and in the health and safety meetings.
Profile:
- Excellent communicator, both in
French and English: - Customer service oriented
- Analytical and problem solving skills
- Ability to manage priorities independently
- Training in transportation logistics or equivalent experience
- Computer literate
- Good ability to make decisions and react quickly in a constantly changing environment
- Good analytical skills and good ability to anticipate problems
- Autonomous, resourceful and a good team player.
We offer a competitive salary, and a benefit plan is available. We foster an environment of flexibility, mutual understanding, fair and reasonable expectations, empowerment and growth.
Job Types:
Full-time, Permanent
Salary:
From $55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location:
In person
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