Alayacare Support Supervisor - Toronto, Canada - The Neighbourhood Group

The Neighbourhood Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

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The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House _

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POSITION TITLE:_Alayacare Support Supervisor

DEPARTMENT:
Independent Living

STATUS:
Regular Full-Time, non-bargaining unit

# HRS / WEEK:35

CONTRACT DATE:
n/a

REPORT TO:
Director, Home and Community Care

HOURLY RATE:
Commensurate with experience

GENERAL DESCRIPTION:

Reporting to the Director, Home and Community Care and primarily based out of 688 Coxwell with travel to other Agency sites as needed, TNG is currently seeking an Alayacare Support Supervisor.

The incumbent will be responsible for ongoing support of the Alayacare system within the Independent Living (IL) Department.

The position provides essential services, and therefore may be occasionally required to report to work during emergencies such as storms, power outages, or transit strikes, and beyond regular working hours.

This position supports the billing and payroll functions of the PSS program as well.

MAJOR DUTIES:

Primary Alayacare support for the Independent Living (IL) program
Onboard new programs to Alayacare as needed
Provide/coordinate Alayacare training for all IL program staff
Be aware of, and provide updates of all relevant Alayacare builds
Maintain accurate funder, fees, and payroll functions in Alayacare
Provide phone and tech support for the Community PSWs and Case Workers
Manage phone distribution and phone replacement
Develop and maintain work flow manuals for Alayacare processes
Provide support for RFPs as needed
Provide regular statistical reports to Managers/Directors/VP as needed
Support submission of APR's to funders
Onsite support to Client Care Coordinators as needed
Provide backup support to billing and payroll processes
Audit Alayacare employee and client files as necessary
Support Accreditation processes as required
Lead Alayacare working groups as necessary
Participate in larger Alayacare Community Support Services working groups
Liaise with Alayacare support to resolve issues in the database
Liaise with TNG IT to resolve issues
Other duties as required

REQUIREMENTS & QUALIFICATIONS:

Degree, diploma, or certificate in Social Services or Community Health Services from a recognized educational institution, or equivalent experience
Proven expertise with the Alayacare Integrations databases, including creating reports, troubleshooting, scheduling and data entry. Familiarity with CIMS, Novus (Trapeze), HPG/CHRIS is an asset.
Supervision in a unionized environment an asset
Experience and knowledge of issues affecting the homeless, marginally housed populations, seniors, chronically ill, and low

- income adults, and the implementation of non-discriminatory policies

Thorough knowledge of local program and service resources
Training and experience with MS Office programs (e.g. Outlook, Word, Excel), Zoom, MS Teams
Proven strength in interpersonal communication; both written and verbal communication skills
Demonstrated selfstarter with experience and commitment to a team approach in the workplace
Knowledge or experience with RAI CHA and Inter RAI assessment tools would be an asset

Work Location:
In person