Dispatch Manager - Oakville, ON, Canada - Challenger Motor Freight Inc

Description

Job: Dispatch Manager, DAYS

Mission statement: Our Mission at ASL Distribution is to provide our customers with cost-effective, quality logistics solutions with a commitment to ensure: The right Product - In the right Place - At the right time. In the right condition - The Right Attitude.

Job description:

We are seeking a skilled and experienced Dispatch Manager to join our team. As a Dispatch Manager, you will be responsible for overseeing the day-to-day operations of our dispatch department, ensuring efficient coordination of resources, timely delivery of goods or services, and excellent customer satisfaction.

Job Duties:

• Manage and supervise a team of dispatchers, ensuring their productivity and adherence to company policies and procedures.
• Address any issues or delays in delivery or service and implement solutions to mitigate future occurrences.
• Maintain accurate records of dispatch activities, including delivery schedules, vehicle maintenance, and customer interactions.
• Evaluate performance metrics and implement improvements to optimize efficiency and reduce costs.
• Ensure compliance with all regulatory requirements and safety standards, DOT/MTO guidelines.
• Train and mentor dispatch staff to enhance their skills and knowledge.
• Develop and maintain strong relationships with customers, vendors, and other stakeholders.
• Handle escalated customer inquiries or complaints in a professional and timely manner.
• Adhere to company policies and procedures, as well as regulatory requirements related to dispatch activities.
• Create weekly/monthly schedules for highway and city drivers.
• Analyze highway lanes to maximize profitability and plan trucks accordingly.
• Coordinate with the dispatch team to manage driver hours and downtime.
• Identify opportunities with customers, generate leads, and develop quotes to win lanes.
• Monitor fleet telematics, Load Link, and Border Connect and ensure rates are updated in the system promptly or/as instructed.
• Work hand in hand with ASL's partner companies to generate additional lanes to increase fleet volumes.
• Work closely with Safety and Compliance Supervisor/Manager to ensure a safe driver fleet for ASL.
• Perform operational analysis and recommend modifications to increase effectiveness and efficiency.

Experience:

• Must have 5 years of Dispatch Manager experience.
• Bachelor's degree in business administration, logistics, or a related field (preferred).
• Proven experience in dispatch operations, logistics, or transportation management.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Must have experience managing an asset fleet dispatch department, with 50 plus trucks and 125 plus trailers, dry vans, reefers, tandem, /tri/quads.
• Excellent communication and interpersonal abilities.
• Exceptional organizational and problem-solving skills.
• Proficiency in computer systems and dispatch software.
• Knowledge of transportation regulations and safety standards.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as required.
• AZ license an asset