Client Relations Manager - Mississauga, Canada - Royal Bank of Canada
Description
Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Client Relations Manager - Group Benefits
What is the opportunity?
As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity.
You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.
What will you do?
- Taking ownership and accountability in resolving escalated inquiries and issues
- Determining appropriate action for complex issues, both internally and externally, with mínimal management involvement and mentoring the team to do the same
- Contributing to revenue growth through expense/ FTE management and operational effectiveness
- Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service
- Coaching and providing a high standard of client care, service opportunities and techniques
- Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers/Advisors.
- Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers/Advisors) Encourage reward and recognition with the team and service partners
What do you need to succeed?
Must-have
- Minimum 24 years of Leadership experience
- Postsecondary and/or applicable work/insurance experience
- Excellent organizational skills, initiative and proactive
- Proven verbal and written communication skills, strong interpersonal skills
- Ability to partner and collaborate successfully with internal and external partners, client focused.
- Group Benefits Insurance and Management experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and highperforming team
- Opportunities to do challenging work
Job Summary
Address:
MISSISSAUGA, Ontario, Canada
City:
CAN-ON-MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Insurance
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
:00
Application Deadline:
:00
Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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