Heavy Duty Shop Foreman - Lloydminster, Canada - Brandt

Description

Brandt Tractor Ltd is currently seeking a Service Foreman reporting to our Lloydminster Peterbilt location.

The successful applicant for this position will be responsible to help ensure: customer repair estimates are sent in a timely manner, customers are provided with a high level of customer service and communication, repair timelines and updates are shared with the customer, office and shop, invoicing and work in process control goals are met, warranty return cases and goodwill policy cases are supported, customer requests and resolutions are a high priority, technicians are coached, guided and mentored, technicians are managed to work efficiently while making recommendations to the Service Manager regarding technician skills and training needs.

Duties & Responsibilities

• Supervise the work of service leadhands, service technicians and service writers
• Responsible for the organization of the work performed and quality control
• Maintain an organized, clean work environment
• Coach, advise, and mentor technicians and service writers
• Ensure technician efficiency is obtained and maintained
• Commitment to customer service excellence
• Communicate and work effectively with customers, teammates, and other branch personnel
• Establish and maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Open and close work orders, prepare work orders for warranty
• Provide a best in class customer service experience
• Other duties as required

#LI-onsite

• Strong organizational skills
• Basic Microsoft Office skills required
• Candidates must be willing to be available after-hours
• Must be able to lift up to 50 pounds

• Previous mechanical experience in a transportation environment is an asset
• Certified Journeyman in the truck and transport trade or equivalent designated trade is an asset
• Experience in a service department setting required
• Familiarity with Peterbilt and competitive products preferred
• Forklift license preferred

Discover The Brandt Advantage

When you work for Brandt, we work for you. It's as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more – all backed by unmatched job security.

About the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada's largest privately owned companies and is among an elite group of Platinum Club members of Canada's Best Managed Companies.

• Strong organizational skills
• Basic Microsoft Office skills required
• Candidates must be willing to be available after-hours
• Must be able to lift up to 50 pounds