Operations Coordinator - Mississauga, Canada - OSL Retail Services Inc

OSL Retail Services Inc

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

OSL is a people-first, award-winning company that provides outsourced sales solutions for some of North America's largest Fortune 500 companies.

We believe in great people doing greater things, every day.

At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move.

OSL people are professional, willing to adapt and learn new skills, and are social by nature. Our people are what make OSL an award-winning, leading sales and operational organization.

About the role:

Here's where you come in:

Leverage Channel experience to support Field requirements

Call Quality assurance

Listen to calls and ensure adherence to vendor requirements.
Detailoriented and adhoc reporting/tasks as required
Work with Regional Manager to streamline reporting & processes
Ensure data integrity by investigating anomalies in reported numbers from various sources throughout the organization. This includes working with the team to understand any system issues or changes, as well as investigating templates and adjustments
Offer compliance, escalations, and operational audits
Provide additional support as required by the business

Who we're looking for:

Experience preferably in the call centre operations environment with familiarity with call centre sales and quality metrics
Ability to learn new IT & telephony
Knowledge of SalesForce CRM is an asset, as well as familiarity with Vonage or other telephony systems
Excellent communication, interpersonal, written and analytical skills
Creative, responsive and adaptive in a dynamic environment
Selfmotivated team player with strong work ethicand attention to detail
Advanced knowledge of Microsoft Office and Tools
Strong communication, organizational and time management skills to meet deadlines & handle changing priorities
General knowledge of business operations, objectives, strategies, process and information flow

What's in it for you:

Competitive base salary plus bonuses and other perks
RRSP matching program
Vacation plus additional flex days
Comprehensive benefits
Training and development opportunities to grow your career
Named one of Canada's Best Managed Companies
A supportive workplace culture and work environment
Employee development programs

Disclaimer:

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity.

We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.