IT Technician - Mississauga, Canada - Partners Community Health

Partners Community Health

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto.

PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga.

The new homes have a combined 632-beds and be part of PCH's larger strategy that introduce innovative and inclusive programs and services and new models of care delivery.

PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.

Position Summary:

This is an exciting opportunity to join a growing organization for someone who is highly self-motivated, passionate, delivers results and excels in relationship-building.

Key Responsibilities:

Working collaboratively with staff, provide technical support to users throughout the organization
Document issues and troubleshooting steps in Incident Management System and knowledge base
Deploy hardware including printers, mobile devices, laptops/desktops etc.
Provide assistance for troubleshooting of hardware, software and network issues
Performs proactive and preventive maintenance on end user devices
Common administration activities with Active Directory to support users
Provide enduser training when required
Actively seek opportunities for service improvement, recognizing the needs and expectations of the stakeholders
Assist in cross training & documentation within immediate support team
Ensuring alignment and synergies with THP's Information System Team
Other related duties as assigned

Key Qualifications:

University Degree or College Diploma in a computer related field or equivalent work experience
Experience in supply chain management and healthcare is an asset
2+ years' experience in providing customer support with a high level of professionalism
5+ years of experience in PC Desktop support
Project Management Skills and procurement experience is preferred
Advanced Windows 10 knowledge and Microsoft Office is required
Certification and/or knowledge of the following programs is preferred: ITIL Foundations certification, CompTIA A+ certification, Microsoft MCSA, Microsoft MCSE, ATPAR knowledge, Adobe's EchoSign, Office 36
Strong troubleshooting skills with focus on root cause analysis
Experience with tools and technologies such as Dell KACE, SCCM, Bomgar, Mobile Iron BYOD, Active Directory, Microsoft Exchange
Knowledge of networking technologies such as VNP, TCP/IP, and wireless
Experience with IT Service Management tools such as FrontRange ITSM / HEAT
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and nontechnical skills
Works well under pressure and time constraints and can prioritize competing priorities appropriately
Direct hospital or healthcare experience is an asset

Applicants must be eligible to work in Canada.

We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.