IT Helpdesk Technician - Vancouver, Canada - HTEC Hydrogen Technology & Energy Corp

HTEC Hydrogen Technology & Energy Corp

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY
The IT Technician will be working with our IT Administrator in a support capacity.

This role will be split across two major functions within HTEC with approximately 50/50 time split between the two responsibilities with reasonable variation due to project tasks or workloads as needed.

The first responsibility will be to provide support to our staff on both day-to-day SharePoint tasks as well as the occasional network development project.

This will be an employee facing role where customer service skills and problem solving will be required and appreciated.

The second responsibility will involve supporting the system network across our hydrogen fueling stations.

This role may require travel to the various stations around metro Vancouver in the event that a remote fix is not possible.

This position may require occasional work outside scheduled work hours for emergencies within reason.

CORE DUTIES & RESPONSIBILITIES

Provide support and oversight to the overall security of the network and data held within
Instruct employees on any new system setup requirements or problem resolution
Manage the use of the backup and retrieval system in partnership with the IT Administrator
Provide support, including procedural documentation and relevant reports
Assist with setting up computers and accounts for new hires and creating a welcoming onboarding process

SharePoint Tasks

Maintain, upgrade, and monitor the HTEC SharePoint and Azure implementations
Monitor and maintain the computer systems and networks, internally as well as onsite as needed
Set up new user accounts and profiles; resolve any access issues

Station Network Support

Respond within agreed time limits to callouts
Prioritize and manage multiple open trouble tickets
Troubleshoot system and network problems; diagnose and solve hardware/software faults
Follow diagrams and written instructions to repair a fault or set up a system
Replace network parts as required

Requirements:

At least 1 to 3 years of experience in a helpdesk support capacity
Diploma in Network Administration or related education and experience
Understanding of Network Technologies (Firewall/LAN/ WAN/Wireless/VPN/VoIP)
Experience with Firewall, Endpoint Protection (SOPHOS UTM)
Network Storage (OneDrive), Network Switches (Cisco)
Server Virtualization
Server Systems (Microsoft Windows Server 2019, PowerShell/Active Directory/DNS/DHCP/Group Policy/IIS)
Backup and Disaster Recovery Solutions
Information Security, Risk Management
Microsoft Azure Cloud Platforms, SQL Server, Office 365 Admin, Exchange, SharePoint
Ability to work independently and seek more senior support as needed