Fees Clerk - Kitchener, Canada - Conestoga College

Conestoga College

Verified Company

Kitchener, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition Details

Job Title:

Fees Clerk

Requisition #:

23-671

Campus:

Doon

Department:

Client Services & Student Fees

Payband:

E

Starting Rate:

$26.47

Payband Range:

$ $30.69

Hours/Week:

35

Posting Date:

Monday, May 15, 2023

Closing Date:

Tuesday, May 23, 2023 at 11:59 PM EST

Vacancy Type:

Support Staff - Full-time Temporary Appendix D Contract

Support Staff Temporary Full-time Appendix D Replacement Contract Position (Immediate - March 15, First consideration for Support Staff and Academic positions will be given to internal applicants in accordance with the respective Collective Agreements)

We require a qualified individual to join the Client Services & Student Fees department. The Fees Clerk will be responsible for processing fees for full-time programs, for Second Career, and International students.

This individual works closely with the Admissions, Records, and Student Financial Services departments and is the first point of contact for students/prospective students regarding fees, payments/payment schedules, and outstanding fees.

Responsibilities:

Processing tuition payments for International and domestic students in fulltime programs
Confirming fees received to the college through web banking, Western Union, Flywire, and wire transfers, updating the Student Information System (SIS) accordingly for international and domestic
Issuing confirmation of tuition letters to students and ensuring letters are uploaded to the international admission portal in a timely manner (48 to 72 hours)
Processing refunds for year one, semester one international students throughout the semester in conjunction with the Finance department
Following up with international students on missing paperwork for the refund process
Processing refunds by issuing appropriate requisitions to Finance
Following up and investigating refunds issued by the Finance department not yet received by the international student (may involve contacting various external partners)
In conjunction with Finance, following up with international students regarding outstanding fees
Entering fees, assessing late fees, and processing fees for domestic/international students as required
Assigning "Preregistered" students to "Ready for Registration" as required ensuring course enrolment occurs for domestic students
Responsible for ensuring web banking payments are processed in MSGP
Developing and producing tailored fee funding correspondence to clients with special circumstances not covered in standard communications (i.e. Second Career, WSIB, TOWES) ensuring accurate program admission requirements, program of study hours, and book costs are reflected in each letter issued

Qualifications:

Twoyear Diploma in Office Administration, Business, Computer Applications, or related field
Two years of practical experience in a student/client services role; Preferably in a college environment, including one year working in an accounting/accounts receivable role handling money
Experience handling financial information (money and deposits) and working accurately with attention to detail
Intermediate to expert skill in the use of Microsoft Excel
Experience working with large databases
Demonstrated ability to work in stressful and demanding situations; organizing, and multitasking to meet deadlines
Ability to determine when flexibility can and should be exercised
Excellent public relations and communication (written, verbal, and listening) skills, with demonstrated use of diplomacy, tact, and conflict resolution skills
Strong interpersonal skills and intercultural awareness are essential to communicate and interact with a diverse student and client base
Ability to communicate and explain information to students whose first language is not English in a concise and understandable manner
Demonstrated ability in handling sensitive and confidential information
Must be able to work in a team environment as well as independently
Must be comfortable in a computerized environment

LIPOST