Customer Service - Stoney Creek, Canada - Maverick's Donut Company, Stoney Creek

Maverick's Donut Company, Stoney Creek

Verified Company

Stoney Creek, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB DESCRIPTION - Customer Service Representative

Job Overview
At Maverick's Donut - Stoney Creek ,we are eager to provide a memorable experience through outstanding customer service.

This includes prompt friendly greetings, quality food and beverages all the while maintaining a clean and comfortable environment for our guests.

Description of Position

We are searching for an engaging, courteous Customer Service Representative who is passionate about food and beverage preparation and education.

The Customer Service Representative will greet customers, answer their questions, take orders and accept payments, and prepare and serve food and drinks.

You will also maintain a clean and well-stocked workspace and seating area, update displays, and continuously expand your knowledge of food and beverage quality controls, preparation methods, and presentation.

To succeed as a Customer Service Representative you should be committed to providing customers with excellent service. You should be positive, friendly, knowledgeable, and polite.

Key Activities and Responsibilities

Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing brewed coffee and tea and serving items to customers.
Packaging food and beverages for sale.
Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.
Learning about food preparation and presentation techniques to improve food quality.
Updating signage and displays to attract customers.
Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Working in as part of a fun, highenergy team.
Adhering to all food safety regulations and quality controls.

Work Ethic and Attitude

Acts with integrity and honesty
Maintains a calm demeanor during periods of high volume or unusual events
Takes on required tasks with enthusiasm
Contributes to a positive team environment
Delivers great customer service to all of our guests through polite conversation and friendly assistance
Provides quality donuts by focusing on consistency
Adheres to product recipes and presentation standards

Knowledge, Skills and Abilities

Cashier/Barista in a commercial setting is a strong asset
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Ability to work a POS system

Physical Requirements

Constant standing/walking
Occasional stooping, kneeling or crawling
Occasional pushing, pulling, lifting or carrying up to 50lbs
Occasional ascending or descending ladders
Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
Constant reaching, turning, and performing precision work around work area
Constant reception of detailed instructions through oral communication
Constant talking, expressing or exchanging ideas by means of the spoken word
Occasional Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors