Bilingual Customer Care Representative - Laval, Canada - Laura Canada

Laura Canada
Laura Canada
Verified Company
Laval, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Company Description

Join our team to achieve your full career potential We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.

Job Description:


How will you support the team?

  • Answer customers' enquiries relating to instore customer issues, product availability, online shopping assistance, shipping issues and tracking, promotions, returns, etc.
  • Respond to customers in accordance with internal policies and procedures while respecting established service level agreements (SLAs).
  • Document all inbound technical and serviceoriented support calls in a case log system.
  • Investigate customer complaints to assist in determining service failure.
  • Resolve effectively and professionally any concerns or issues.
  • Escalate technical and service oriented issues using established procedures.

Qualifications:


The people who thrive with us have/are:

  • 1 year of relevant experience.
  • Available 12:00pm 8:00pm, Monday to Friday.
  • Strong verbal and written communication skills in French and English.
  • Capable of multitasking and learning quickly.
  • Empathetic and understanding of the client's needs.
  • Excellent problemsolving and organizational skills.
  • Team players.
  • Strong computer skills.

Don't miss this opportunity to join an exceptional team
Additional Information
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