Staging and Configuration Technician - Markham, Canada - Burman and Fellows Group

Burman and Fellows Group

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

STAGING & CONFIGURATION TECHNICIAN

Role:

Provides low to high-end technical hardware and software support at the desktop, laptop, printer, network and operating systems level to satisfy the customers' needs.

Acts as a technical resource in assisting users to resolve day-to-day related problems.

Responsibilities

Receiving:

Perform receiving function for all equipment to be staged ensuring that the schedules are adhered to

Staging:

Coordination of daytoday logistics and warehouse operations
Unpack, configure, assemble and test all new equipment; computers, monitor laptops, printers, POS terminals, scanners etc. and make sure that they are working before they are shipped to our clients
Organize staging floor, ensuring that equipment is staged accordingly
Install, configure and upgrade operating systems and software, using standard business and administrative packages
Install, assemble and configure and test computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware. Pull cables and rewires or direct the rewiring of cables as required for new installations and client site reconfiguration
Troubleshoot problems with computer systems, including hardware and software issues, network and peripheral equipment problems, etc.
Ensure all incidents are properly logged, triaged, routed, escalated and closed in accordance with predetermined service levels and incident management processes

Shipping:

Ensuring that all equipment is shipped as scheduled
Handling all staged equipment as per shipping policies and procedures on a timely basis

Reports:

Ensure proper tracking of corporate assets using a searchable data base

Other:

Assist with training staff in the use of standard business software, providing instruction or written documentation where required.
Communicate changes, fixes and processes to the S & C Supervisor's /Technical Support.
Assist S & C Supervisor's/Technical Support with the planning, design, research and acquisition of new or upgraded hardware and software systems.
Develop and update spreadsheets and generate logistics reports for management on a daily basis
Periodic travel required to warehouses, suppliers and client sites.

Qualifications:

Must have A+ Certification or equivalent experience, and networking background in a retail environment
Minimum 23 years of experience working in Technical Support / Staging with a broad exposure to a variety of software and hardware technologies or equivalent experience.
Must have experience with
logistics and warehouse operations
Proficient with
MS Excel and other database software
Must have a
Class G driver's licence; and the ability to produce a clean driver's abstract
Must have strong attention to detail and the ability to prioritize and organize work
Must have excellent customer service and communication skills, and the ability to build collaborative relationships
Must have the ability to work under pressure with high volumes of work and tight deadlines
Must have the ability to deal with multiple projects and priorities
Must be able to lift and carry up to 50lbs
Must be flexible, and have the ability to work overtime when required

BFGLP

Schedule:

8 hour shift

Application question(s):

Do you have minimum 23 years of experience working in Technical Support / Staging with a broad exposure to a variety of software and hardware technologies or equivalent experience?
Do you have experience with logistics and warehouse operations?
Are you able and willing to work rotational shifts to support client company users with 24/7 service?
Are you able and willing to travel to customer sites on short notice over extended periods of time?
Do you have a valid Drivers license and a clean driver's abstract?
Do you have access to a vehicle to get to and from jobs independently?
Are you legally entitled to work n Canada?
What is your minimum rate/salary expectation?

Work Location:
In person