IT Desktop Support Imac - Edmonton, Canada - Compest Solutions Inc

Compest Solutions Inc
Compest Solutions Inc
Verified Company
Edmonton, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

IT DESKTOP Support Tech

Location:
Edmonton - AB

Rate CAD$20/hr on Inc/Corp to Corp

Required Skills:
Desktop Support,
IMAC (Install, Move, Add, Change),
Asset Management and Documentation in ServiceNow, Image laptops and desktops, installs, repairs and maintenance

  • Shift Day 08AM TO 05PM Local Time
  • Monday To Friday.

Active Directory (AD) experience

Identity & access management

User access management

Roles & Responsibilities

  • Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools
    Diagnose and repair hardware problems, set up, configure and test equipment.
  • Perform preventative maintenance and install upgrades and options
  • Ownership of
    incidents/requests from start until resolution

All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards

  • Resolve walk up requests for assistance including business hour
  • Support at walkup windows across North America Ability to mobilize a force of 520 people to provide an IT presence in various areas across North America
  • Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
  • Creation & verification of Knowledge Base (KB) articles
  • Analyze, document, and escalate critical issues to appropriate suppor
    t groups Image laptops and desktops:
  • Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
  • Assist with server
    installs, repairs and maintenance as required
  • Assist with network issues and performance issues
-
Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required

Assist with switch and router installs and replacements

Asset Management and Documentation in ServiceNow

Regards,

Team Compest Solutions Inc

D:


Job Type:
Fixed term contract

Contract length: 12 months


Salary:
$15.00-$20.00 per hour


Schedule:

  • 8 hour shift

Experience:


  • IT Desktop Admin/ IT
Field Service Support: 8 years (preferred)

  • IT DESKTOP Support

IMAC:
8 years (preferred)

  • IMAC (Install, Move, Add, Change): 8 years (preferred)
  • Active Directory (AD): 8 years (preferred)
- switch and router installs: 8 years (preferred)
- iOS/Apple device: 8 years (preferred)

  • IT asset management: 8 years (preferred)
  • User access management: 8 years (preferred)
  • Computer laptop, desktop troubleshooting: 8 years (preferred)
  • ServiceNow: 8 years (preferred)
  • Image laptops, desktops, installs, repairs and maintenance: 8 years (preferred)

Licence/Certification:

  • CompTIA A+ (preferred)
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