IT Customer Support Specialist - Concord, Canada - CG Technologies Corp.

CG Technologies Corp.

Verified Company

Concord, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our team as an IT Customer Support Specialist and become a crucial part of our organization's success.

In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding support to our customers.

You'll be the first point of contact for IT-related inquiries and will assign support requests to internal resources.

You'll also have the chance to improve our customer relationships by by keeping them informed and up to date on the progress of their support requests.

To be successful in this role, you'll need to be highly organized, customer-focused, and possess strong multitasking skills. You should also be comfortable with a fast-paced, high-pressure work environment and be able to work well under pressure.

In return for your hard work and dedication, we offer a supportive and inclusive work environment, opportunities for career growth, and a comprehensive benefits package.

If you're passionate about technology and enjoy helping others, this is the role for you

Has excellent written and verbal communication skills
Has the ability to work independently and unsupervised
A customer service mindset
Strong scheduling, coordination, and followup skills
Highly organized and detailoriented
Outgoing personality with exceptional interpersonal skills and the ability to build rapport with customers and internal staff
Strong timemanagement and multitasking skills
Selfstarter who takes ownership of all tasks
Experience with Microsoft Office Applications
Computer/IT Savy

Nice to have:

Office 365 or Active Directory account management experience
CompTIA A+ certification

Responsibilities include:

Qualify client issues and open support tickets
Communicates with customer to accurately and concisely document customer requirements
Prioritize and document support issues within support tickets
Triage support request
Align support requests to applicable internal resources and assign tickets
Verify access requests
Support ticket follow up with clients and internal resources
Monitor internal resource schedules to ensure prompt time entry/completion of support requests
Own tickets to ensure processes are followed, communication is through, documentation is accurate, and tickets are closed out in within appropriate SLA
Assist in maintaining client and internal documentation