Client Partner - Toronto, Canada - Rackspace

Description

Client Partner
The
_Client Partner_ is responsible for all client interfaces for a portfolio of accounts.

The Client Partner works together with their GTM and Delivery teams to build an account plan and is responsible for client management based on the account plan.

RXT is seeking a Client Partner to help build the RXT brand with strategic accounts as the "go to" consulting partner for cloud transformation projects across business and technology.

The CP will be focused on delivering amazing work for our clients thereby growing existing accounts and opening doors to new ones.

The CP will also deliver solutions that further develop our transformation story and build on our strong foundation.


Responsibilities

• Customers First. Cloud First.

Client Management

• Client Relationships: executive presence to build relationships within the client organization through demonstrated knowledge and superb listening skills.
• Portfolio Management: Ability to manage multiple accounts within a portfolio.
• Account Management: work with Engagement Partners to provide Oversight of all work being performed at client, as well as hands on responsibility for delivering client work. Ownership of account plan, designated account P&Ls, sales, client satisfaction, engagement, escalations, delivery and QA
• Service Line Collaboration: work collaboratively with RXT Service Lines to define, sell and deliver service offerings that meet our customers industry needs.
• Business Development: generate sales opportunities, grow the RXT brand and network, grow executive relationships, collaborate with practice area leaders to create proposals, and respond to client RFPs.
• Financial Management: oversee the financial performance vs targets of the account.
• Administration: ensure the proper administrative controls are in place and adhered to on the account, including client charge codes, time tracking, billing, receivables, and internal administration.

People Management

• People Management: provide guidance, supervision, and coaching to team members assigned to projects on the account. Drive employee satisfaction within community of consultants working on the account(s).
• Recruiting: conduct interviews and support the development of the hiring & internal promotion plans to support industry growth

Market Leadership

• Strategy: member of the market leadership team supporting technology industry client portfolio direction, strategy, and goal setting
• Public Relations: promote RXT in the market by attending / speaking at industry events, panels, etc.
• Sales partnership: The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client
• Engage and coordinate with partners and/ or vendors to drive select deals through vendorbased opportunities
• Engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support highvalue services opportunities
• Participate in regional sales governance processes and Deal Clinics to profile opportunities

Key Performance Metrics

• Drive revenue bookings on assigned accounts across RXT's key offerings including Cloud migration, Data engineering, AI, Application modernization and Elastic Engineering
• Responsible for profitability of assigned accounts (e.g., blended project margins and average bill rates)
• Oversight and governance of delivery excellence for active engagements at accounts
• Client satisfaction surveys

Qualifications

• Technology/FS/Healthcare/Retail/Travel Industry background
• 510 years of relevant experience working with the specific industry, either inhouse and/or consulting industry
• Client Management and Consulting experience
• Demonstrated leadership managing executive relationships
• Years of relevant experience solution selling of professional services
• Growing a business / P&L
• 3+ Years of experience managing account and project financial targets
• Experience managing transformational cloud based programs that incorporate people, processes, and technology.
• Demonstrated experience delivering highimpact consulting services

What will help you succeed:

• 8+ years of sales experience with 5+ years of industry related experience at the leadership level in 1 of the following ( Financial Services, Healthcare, Life Sciences, Manufacturing, Hitech, CPG/Retail)
• Being performance and resultsoriented. Problemsolving aptitude.
• Bachelor's degree in a related field highly desirable
• Being relentless in pursuit of growth. Ability to develop sales strategies.
• Being datadriven and kind of a datageek: clear understanding of data, analytics, metrics and statistics. Ability to develop and use performance KPIs.
• High Energy. Having a startup mindset and ability to work in a team environment.
• Handson experience with proposal creation and le