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    Technical Support Technologist - Acheson, Canada - SMS Equipment Inc.

    SMS Equipment Inc.
    SMS Equipment Inc. Acheson, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    At SMS Equipment, our Technical Support Technologist is responsible for assisting with the coordination and deployment of application, design, compliance, service and other engineering support services. This position is in Acheson, AB.

    This position offers a hybrid work arrangement.

    The salary range for this position is $70,000 - $90,000.

    Responsibilities include but are not limited to:

  • Responsible for compiling Installation guides for flat rate procedure documentation and other fabrication or modification documentation as required.
  • Document and publish technical failure reports obtained from the field, offers equipment modification recommendations specific to the Canadian market.
  • Investigate mechanical, hydraulic, and electronic system problems by understanding and utilizing engineering standards, technical manuals, engineering prints and electronic test tooling.
  • Liaise with Komatsu Engineering Group to acquire OEM drawings and specifications; provides feedback to influence OEM's manufacturing standards by communicating customer's needs and market changes.
  • Assist with designing and creating drawings within the Corporate Engineering group.
  • Assist with risk assessments for modifications and equipment specification changes proposed by SMS Equipment.
  • Support various requests related to ensuring machines meet various design, durability, compliance, environmental and safety standards.
  • Participate in machine application studies at customer sites and analyzes the production capacity of Komatsu machines and fleets.
  • Participate in application specific modifications to optimize machine performance.
  • Strive to achieve standardization of attachments and adaptations where possible.
  • Prepare SEST requests to Komatsu for attachment approvals.
  • Assist with BW worksheets to Komatsu for body truck approvals.
  • Prepare SFR requests to Komatsu for special features.
  • Other duties as required.
  • Qualifications:

    The successful candidate will be an Engineering Technologist or Engineer in Training. Additional requirements include:

  • Strong engineering aptitude.
  • Excellent communication skills both written and verbally.
  • Proficient with Microsoft Office Suite and have a wide-ranging working knowledge of computer systems.
  • Keep abreast of new technologies, focus on continuous improvement and best practices pertaining to the Company's products and services, enhancing expertise, performance and bottom-line productivity.
  • Able to consistently make intelligent decisions under pressure; possess good judgement, initiative, positive attitude and be dependable.
  • Valid Class 5 Drives Licence.
  • This position may be required work at our customers' location. Below are the current requirements from our customers that all candidates need to be able to complete to gain access to their worksite:

  • Reference Check
  • Drug and Alcohol
  • Drivers Abstract
  • At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

    Applications will be received until a suitable candidate has been hired.

    We thank all applicants for their interest, however only those selected for interview will be contacted.

    SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.



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