National IT Support Analyst - Remote, Canada - Baker Tilly Canada

Baker Tilly Canada

Verified Company

Remote, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

National IT Support Analyst

Canada:

Current Opportunities

Are you an accomplished technology professional who is organized, detail oriented, a great communicator, and comfortable working remotely? Baker Tilly Canada's National office is hiring a National IT Support Analyst to work as part of our collaborative national team and to proactively support the cooperative's day-to-day operations.

About Baker Tilly Canada:

Baker Tilly Canada is a network of independently owned and operated Canadian public accounting firms.

With over 55 offices from coast-to-coast, we are one of Canada's largest associations of chartered public accounting firms, providing audit, tax, transaction, and advisory solutions.

Why join the Baker Tilly Canada National team?:
With Baker Tilly Canada, you will find a career that is uniquely you. Our teams across the country are encouraged to Be True to their values and ambitions. We have strong community roots and believe in providing high quality, proactive service to Member Firms across the country.

Our success depends upon attracting, developing, and retaining strong professionals and we are committed to providing a challenging and fulfilling career with opportunities for growth.

When you join our team, you can expect:

A leadership team committed to your success
Challenging and varied assignments
Opportunities for training and support to ensure your development
Competitive compensation and health coverage
A professional, friendly, and fun working environment
Flexibility in your schedule and location of work

Your primary responsibilities will include:

Baker Tilly Canada prides itself on being client-first, cyber-security focused, innovative, and an early adopter of new technologies.

As our National IT Administrator, you will report to the National Director of Technology and will be responsible for the management of our National IT network, servers and cyber-security systems.

Your primary focus will be supporting our National team and member firm technology professionals across the country and managing National technology initiatives — SSO, cyber security training, Teams phone and other Microsoft-focused technology initiatives.

Manage, review, action, and escalate tickets from National team members and local office IT teams.
Setup, configuration, and support of Single Sign On (SSO)
Management of cyber security training programs (KnowBe4)
Liaising with local office IT teams on technology related issues and strategic initiatives.
Working collaboratively with external vendors and senior IT resources to identify, propose, and implement technology solutions.
Drive technology innovation and provide coaching and mentoring support to local office IT teams.

You have 3+ years' experience working in a similar role (entry to mid level), are self-motivated and are comfortable working remotely while supporting remote infrastructure and users in a fast-paced environment.

Your core technical proficiencies will include:
Technical understanding and practical experience with a Microsoft O365 environment
Technical understanding and practical experience with Azure and Azure AD
Microsoft suite of server products including Windows Server
Intermediate knowledge of Active Directory, TCP/IP and related protocols (SMTP, DNS, DHCP)
Knowledge and understanding of cybersecurity best practices
Your experience with the following qualifications would be an asset:
Powershell or similar scripting languages
SQL Server administration and management experience
Your core softskills:
Selfmotivation with an ability to work both independently and in a team environment
Strong analytical skills and creativity to identify problems and potential solutions
High level of proficiency in clientfocused service
Excellent written and verbal communications skills
Strong project management and organizational skills to handle multiple project deadlines and priorities